Job ResponsibilitiesTaking ownership of customer incidents by providing telephone/remote/email support to the clients.Troubleshooting and resolving various technical issues related to computer hardware and software problems.Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac?s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.QualificationsA few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.Experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare and Office 365.Experience with Citrix, Mac?s, and Small Business Server preferred.Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.A true passion and drive for creating an unmatched customer service experience.The ability to deliver excellence independently and as a team and excel in a fast-paced environment.The availability to work flexible hours.A Bachelor's Degree in a related field.Industry certifications such as A+, Network+, MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Server Infrastructure.