Position Title: Systems Engineer Cloud Engineering, EUC Date Created: January 2018Functional Job Family: Information Systems and TechnologyPrimary Job Family: Corporate Technical Expert Bonus: NoCareer Band: Blue Stock: NoReports to: Department:JOB SUMMARY International, Inc., a leading lodging company with more than 6,000 properties in 122 countries and territories, is looking for a Systems Engineer to join its IT Delivery team. The Systems Engineer serves as a Subject Matter Expert in a complex array of solutions. This position provides support to sourced partners on projects with up to moderate complexity. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable and dependable. This individual will play a critical role in supporting workgroups and/or functions as a technical resource. They will contribute in resolving complex issues and providing input for decisions on more complex, non-routine service requests with limited to moderate risk. This role may also be called upon can make contributions into research, analysis, design, creation and implementation of systems to meet current and future user requirements. This individual will collaborate on multiple projects to ensure for successful completion.CANDIDATE PROFILEEducation and ExperienceRequired: Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification 5+ years experience in information technology 5+ years experience developing technical solutions for end user and workplace services leveraging cloud and virtual technologies. 5+ years developing automated technology capabilities in support of desktop and mobile computing platforms 5+ years working with enterprise class cloud services and DaaS providers such as Office365, AWS, Workspaces, VMware Horizon, and Azure 2+ years with Agile and Design Thinking Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams Demonstrated ability to perform independently as a member of a team and through cross functional initiatives Strong attention to detail with an ability to operate effectively across multiple priorities Strong passion for technology and the drive to learn new technologyPreferred: Strong understanding of the software development life cycle (SDLC) Demonstrated ability to support multiple technology platforms (AD, VDI, Exchange, Azure) Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action Proven ability to effectively prioritize and execute tasks in a high-pressure environment Experience in requirements analysis/generation and developing systems architectures Experience as a system engineer in programs that encompass systems architecture, requirements analysis, design, production, integration, test and transition into operations Proficiency in Visio, Word, Excel, PowerPointCORE WORK ACTIVITIES Provides support, oversight, governance and tactical direction related to the cloud services that are required to enable the delivery of IT services Design quality and always available domain services such as Active Directory, LDAP, and other associated e-Directories Migrate users from a legacy terminal services environment to an on-prem virtual desktop environment Design reliable services for electronic messaging and collaboration services inclusive of email, chat, desktop video, conferencing, file share services and SharePoint services Develop/Design cloud-based services in the form of IaaS, SaaS, or PaaS to help consumerize the end point device experience Develop standards, qualifications and methods for the integration of the workplace architecture with new applications and internet browsers Supports analysis of the current environment to detect critical deficiencies and recommends solutions for improvement Utilizes capability modeling to align systems strategy and planning with business strategy and goals Consults with project teams to identify when it is necessary to modify services to accommodate project needs Supports, implements and promotes standard configuration and change management, processes and practices Develop test plans, implementation plans, and project timelines for assigned projectsDelivering Technology Leads technical design activities and prepares technical specifications tor small and large projects. Supports existing systems and projects in a minimum of one environment. Reviews completeness of requirements prior to Service Provider solutioning Participates with the Service Provider in planning and coordinating implementation, reviewing quality control of systems functional design, usability, functionality, and implementation. Provides input to support desk change management efforts as it relates to support and training of new system Coordinates with appropriate IT and vendor relations teams Ensures early warning to the leadership regarding degraded or missed service levelsIT Governance Follows all defined IR standards and processes (ie IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed Maintains a proper balance between business and operational risk Follows the defined project management standards and processesService Provider Management Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. Provides input to plans to effectively utilize resources Monitors Service Provider outcomes Provides estimates of work effort for client project provided by Service Providers for accuracy Facilitates timely resolution of service delivery problems and minimizes the impact to clientsMANAGEMENT COMPETENCIESLeadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (eg, HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.Generating Talent and Organizational Capability