Retail Fulfillment Associate, Full Time: The Fashion Center at Pentagon City

Arlington, VA
Jul 15, 2019
Jul 17, 2019
Full Time
Job Overview:As an OmniTeam Colleague, you will be responsible for driving a selling and serviceculture that champions Omni-channel strategies and supports our My Macy'sinitiatives through partnership with colleagues. You will collaborate with thestore team to deliver results in a friction free shopping environment andthrough Omni activities. Perform other duties as assigned.Macy's uses ascheduling plan that allows our associates to participate in the creation oftheir work schedules by managing availability and identifying preferences.Additionally, during key events and peak selling times, Macy's may offer additionalshifts to our associates, which they maypick up using the self-schedulingtool. Details on Macy's schedule options are available during theinterview process.EssentialFunctions: Complete fulfillment orders including pickingmerchandise, packing & shipping orders, and making in store pickup ordersready for customers. Process shippable returns and abandoned in storepickup order. Monitor alerts to ensure Ready On Timecompletion of Buy Online Pickup In-Store (BOPS) orders. Pick Not Found merchandise to improve fill rate. Expedite aged orders to improve the Speed-toShip to our customers. Provide an exceptional customer experience by ensuringthe customer is always the priority. Participating in other support functions asneeded. Assist and satisfy the needs of our in store andonline customer. Be proficient in myShip, handheld devices, POSand MPOS systems including Search and Send and BOPS. Ensure all procedures, policies, and standardsare followed. Perform all functions in an efficient manner, asdirected by the People Leader. Regular, dependable attendance and punctuality. Qualifications:Education/Experience: High School diploma or equivalent required. A minimum of one year of experience in a salesrelated role required.CommunicationSkills: Ability to effectively communicate and presentinformation to customers, peers and all levels of management. MathematicalSkills: Basic math functions such as addition,subtraction and calculating percentages coupled with ability to use mobiledevices ReasoningAbility: Self-starter, able to work independently and aspart of a team and must have good time management skills. Demonstrates ability to build relationships andconvert customers into a client. PhysicalDemands: This position involves constant moving andstanding. Involves standing a minimum of two consecutivehours. Involves lifting at least 30 lbs. May occasionally be involve stooping, kneeling,crouching, and climbing ladders. May involve reaching above eye level. Other Skills: Ability to follow through on projects in atimely manner. Should be comfortable with the use of computers,mobile technology, and frequent use of RF equipment. Work Hours: Flexible with scheduling and available to workretail hours, which may include day, evening, weekends, and/or holidays.This job description is not all inclusive. Macy's Inc. reserves theright to amend this job description at any time. Macy's Inc. is an EqualOpportunity Employer, committed to a diverse and inclusive work environment.