Employee Technology Experience Professional

Freddie Mac
McLean, VA
Jul 15, 2019
Jul 25, 2019
Full Time
Position OverviewDo you love the latest technology? Do you want to improve the employee experience and inspire a great working culture that fosters innovation and advances technology transformation? If you have experience with helping end-users adopt and get the most out of their enterprise technology, this is position for you!
As an ETX Professional, you will Evaluate technology changes, identifies impact to employee experience, makes recommendations for improving employee experience. Specifically, your job responsibilities will include:

Your work falls into four primary categories:

Program support
  • As a core member of the ETX team, helping manage the day-to-day operations of ETX - especially around user interaction (emails, requests, etc.)
  • Helping plan and support ETX user group programs, including the TX Ambassador Program
  • Providing project management and support of ETX events, including providing key logistics

User experience validation
  • Collecting requirements and 'pain points" in the employee technology experience from employees and the business
  • Working with Engineering to research and recommend solution improvements to user experience
  • Providing technical validation of change management and communication tools

Technology implementation
  • Collaborating with IT delivery teams on large scale technology roll outs (such as Windows 10, Office 365, SharePoint and others)
  • Being a liaison between ETX and IT Change and Release Management, providing recommendation for signoff for production release changes that impact users

Technology Adoption
  • Acting as a lead trainer for help introduce new technologies and foster adoption
  • Maintaining and updating ETX communication channels (such the ETX HomeFront Site, project sites, ETX Team)
  • Supporting and aiding the communications and learning teams in fostering user understanding and adoption


  • 5 or more years of related experience in direct user support
  • Experience with implementing enterprise software including Win 7, Win 10, Office 365
  • Experience as part of large-scale technology deployments (i.e. Win 10 upgrade, Office 365 roll out)
  • Experience with Window 7/10 desktop management (SCCM & GPOs)
  • Experience managing SharePoint sites
  • Understanding of ITIL
  • Understanding of Enterprise MDMs
  • High level of problem solving and troubleshooting capabilities
  • Experience balancing the demands of multiple projects; ability to manage multiple tasks and projects
  • Bachelor's degree or equivalent work experience in a technology role.

Keys to Success in This Role
  • Strong analytical and problem-solving mindset
  • Resilience and flexibility in an evolving organization - sense of humor and curiosity
  • Deep curiosity to learn about new trends and how to do things better
  • Ability to use data to help inform and direction

Top 3 Personal Competencies to Possess
  • Commitment to collaboration and teamwork- Ability to work with a variety of roles and collaborate across teams; ability to develop mutually beneficial relationships inside and outside of the organization
  • Presence and presentation skills - Ability to translate complex technical terms and processes into clear, easily understandable information for users from entry level to executive leadership; ability to work with users one-on-one or present to large groups - both in-person and remotely
  • Reliability and resilience - Ability to work independently and with customers to track down issues, complete requests, and solve problems

Preferred Skills

Preferred Skills
  • Exceptional customer focus and bias for action
  • Humor, discretion and calm in the face of challenges
  • Intellectual agility and interpersonal flexibility
  • Strong consultation, presentation and communication skills
  • Ability to work with and collaborate across teams
  • Deep curiosity to learn about new technology and how to help users adopt

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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