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Service Management Analyst

Employer
Dunhill Professional Search
Location
Reston, VA
Closing date
Jul 18, 2019

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Summary Tracks and reports software license utilization Manages relationships with vendors such as RedHat, CA, Oracle Carries out information systems and information technology tasks within more than one discipline, such as application support database administration software quality assurancequality control software engineering network telecommunications Follows escalation protocol for complex issues and collaborates with the second tier to reach resolution. Job Responsibilities Understands software license models, ability to analyze and present software license utilization and report Microsoft Excel - P2 intermediate Microsoft PowerPoint - P2 intermediate Vendor Management - P2 intermediate Monitors and supports the information technology and systems infrastructures. Conducts analysis including planning, designing, and evaluating a variety of information technology tools. Serves as the first tier to respond to user requests for system needs and upgrades, dealing with requests that are more routine in nature. Troubleshoots and resolves routine problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution. Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Administers, runs tests on, and maintains operating system and related software. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Performs root cause analysis, diagnostics, and monitoring on various production systems. Effectively creates and maintains relevant systems documentation and user guides. Interest or motivation to learn and apply scripting methodologies to automate IT Administrator related tasks. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. 0-3 years of experience in information technology, systems administration or other IT related field. Must be eligible to pass public trust clearance Other Job Specific Skills Ability to manipulate and import JSON data into excel for analysis. Knowledge of BI tools such as PowerBI Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve basicroutine system hardware, software or networking related problems. Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Experience preferred with Citrix, SAN storage systems, VMware (vCenter). US Citizenship Required Yes CJPost

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