Retail Customer Service - Seasonal - Work at Home

SYKES - @ Home
Alexandria, VA
Jul 13, 2019
Jul 17, 2019
Full Time
Work at Home - Seasonal Retail Customer Service Looking to earn extra money to pay for holiday bills?We're looking for SEASONAL people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will be providing support to customers of a nationally known online retailer. You will be doing order support, product selection guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. This program will ramp down end of December to mid January.Most shifts are evening and weekends.Opportunities for incentives REQUIREMENTS FOR THIS PROGRAM:Telephone land line with NO featuresOwn computer windows 7, 8, 8.1 or 10 only (No MAC's)USB HeadsetCorded phone and Corded phone headsetPeople are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities *Answer back to back calls and resolving issues *Build a strong relationship with your customer *Resolve the problem quickly and ensure situation does not escalate *Speaking clearly and with empathy in both positive and negative situations *Resilience

· When you get stressed, are you able to maintain your neutral point of view? *Administrative Skills

· Are you organized and efficient? If the answer to these questions is yes, then come find out why SYKESHOME has been the employer of choice for so many people who want to transition their career from the office to their home! General Qualifications18 years of age or olderLegally authorized to work in the United StatesHigh School Diploma or EquivalentSpeak on the phone and use a computerEmpathize and be friendly with people you've never metUse logic and solve problemsBe part of a teamDesired qualifications, skills and experience Customer Service Background

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