Systems Administrator
- Employer
- Corporate Brokers
- Location
- Silver Spring, MD
- Closing date
- Jul 16, 2019
View more
- Industry
- Technology and Software
- Function
- Administrative, Systems Administrator, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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We have a client in Sterling, VA who is a leader in the Mass Media space and looking for a Systems Administrator to join their team.Role responsibilities for the Systems Administrator is our client's primary line of defense in supporting their platform infrastructure in 50 offices and productions centers globally.Key Responsibilities/experience Troubleshooting support in the areas of Windows Server, Unix/Linux servers, Citrix and LAN/WAN equipment in an enterprise production environment VM Ware Knowledge Knowledge of Cisco OR Juniper Outage vetting - initiating of critical outage situations Severity 1, 2, and 3 outage notifications/updates/resolutions Monitor Discovery's production network in real-time Working experience of AWS architecture and operations, including EC2, S3, RDS, VPC, IAM, Cloud Formation Implement, or assist with implementation of, changes to production & network infrastructure or server equipment Perform escalation resolution of systems accounts for Active Directory, 0365, and numerous globally deployed business applications Manage network printer queues, drivers, and firmware Provide oversight to the Release Management process in monitoring and updating the status of network and server devices Provide support for server patching/change management activities Provide a seamless and professional experience in supporting remote and regional customers Monitor Discovery's production network in real time Coordinate escalation process to third-party vendors Identify, adjust, and help establish new monitors and metrics needs Be available for on-call/after hours to support critical outage situations requiring multiple streams of technical lead support Support new-hire on-boarding with proactive verification on HR initiation, follow-up on new hire arrival, and post-arrival checks Uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution Maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels Provide support to the Duty Operations Manager in the management of outages as needed, providing communications to small and large-scale user groups. Be proactive and ensure constant follow up with involved IT teams to ensure resolution Ability to embrace and support new technologies introduced first hand to IT
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