Deputy Director Service Delivery Staff

Washington, D.C
Jul 11, 2019
Jul 16, 2019
Full Time


The Deputy Director of Service Delivery Staff (SDS), Enterprise Operations and Services, has an essential role in the mission of the DOJ OCIO by providing for the IT needs of the Justice Management Division, Senior Leadership Offices, and the enterprise. The incumbent is responsible for developing, maintaining and overseeing service delivery operations including computing platforms, telecommunications networks, desktops, collaboration, web services, and application development.

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Develops, maintains, revises and leads the service operations strategy for the agency based upon mature information technology service and operations management processes. Ensures the delivery of application and infrastructure solutions are compliant with Federal and agency mandates; improving customer satisfaction and enhancing the agency's mission.

Provides a single point of entry for customers serviced by Service Delivery Staff (SDS) and 24/7 support for a broad portfolio of information technology services that is structured to escalate incidents and problem requests from customers to all organizational staffs for timely resolution of service or to meet new service requests. Develops, maintains and operates all aspects of customer operations to include account management, training, assistive technology, customer relationship management, and 24/7 enterprise monitoring of mission essential functions and services.

Develops, maintains and operates applications, networking, infrastructure and data center services and end user computing services to customers. Ensures Federal compliance and adherence to agency standards for security, audit and continuity of services. Provides information technology services to Senior Leadership Offices, to include applications, desktops, mobile devices and voice services. Leads and facilitates development, implementation and maintenance of a sound and integrated IT architecture for the agency. Promotes effective design and operation of all major information resource management processes, including process improvement.

Directs the formation of IT service strategy and design, service transition and operations as a senior executive with oversight for a large scale enterprise. The incumbent is an expert in a variety of the IT management concepts, industry standard practices, and procedures (i.e., ISO standards, ITIL, COBIT, and PMBOK). The incumbent applies thorough knowledge and understanding of principles and techniques pertinent to planning, programming, acquisition, management and use of IT.

Manages cost, schedule and performance for the engineering and/or delivery of enterprise applications and services. Implements application and services design methodologies to improve mission performance. Accurately manages new customer requirements through the lifecycle process. Effectively measures and manages service level agreements to ensure value to the customer and robust risk management. Develops recommendations for the System Engineering Life Cycle and enterprise solution architectures.

Provides leadership and acts as the pioneer in developing theories, practices and strategies for customized solutions that meet customer specific requirements and deliver business value. Instrumental in ensuring access to enterprise software solutions that meet customer business needs. Exhibits leadership through interaction with key business partners to provide insight at the program level, highlighting interdependencies and opportunities for efficiency and reporting issues and risk(s).

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • We must receive your application by 11:59 pm (EST) on the closing date.
  • You must be a U.S. citizen to qualify for this position.
  • You must meet all minimum qualifications to be considered eligible.
  • You must submit to a drug test and receive a negative drug test result before you can be appointed into this position.
  • You will need to successfully complete a background security investigation before you can be appointed into this position. Entrance on duty is contingent upon preliminary completion of a security clearance.
  • Veterans' preference is not applicable to the Senior Executive Service.
  • Only experience obtained by closing date of this announcement will be considered.
  • This position requires a Top Secret Clearance/SCI -- (Candidate must be able to obtain the required security clearance).

As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Mandatory Technical Qualifications and Executive Core Qualifications.

The application process used to recruit for this SES position is the TRADITIONAL method. The applicant must address the Executive Core Qualifications and Mandatory Technical Qualifications separately. Your resume or other format must not exceed seven pages, including an optional cover letter.


We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions. You will be evaluated to determine if you meet the minimum qualifications required of the position and on the extent your application demonstrates that you possess the knowledge, skills, and abilities required of the Deputy Director Service Delivery Staff. Please be sure to give concrete examples of your experience and demonstrate the complexity of the knowledge you possess.

ATTENTION APPLICANTS: You will need to upload your Mandatory Technical Qualifications (MTQ) and Executive Core Qualifications (ECQ) documents under the Resume document type. When applying, you may attach more than one document under the resume category. Please make sure that each of these documents is attached and labeled as a resume document. We do apologize for any confusion this may cause.

YOU WILL BE EVALUATED ON ALL OF THE FOLLOWING MANDATORY TECHNICAL QUALIFICATIONS (MTQ): Your responses to the MTQs should be addressed separately, not to exceed TWO pages per MTQ.

MTQ 1. Demonstrated technical knowledge of and experience with key aspects and issues of centralized, distributed, and cloud based business systems, agile and develop software engineering patterns, networks and telecommunications infrastructure solutions, enterprise systems integration, and IT security.

MTQ 2. Demonstrated ability to manage, lead, and maintain customer engagement and consensus across large, complex multi-component IT programs that may include multiple component organizations. Should include demonstrated experience and expert knowledge of enterprise-wide IT operations, lifecycle management, customer care, risk management, and compliance.


ECQ1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Additional information on the Executive Core Qualifications can be found at .

Please refer to OPM's Guide to the Senior Executive Service Qualifications for more detailed information at

OFFICE OF PERSONNEL MANAGEMENT (OPM) REVIEW AND APPROVAL: OPM is required by law to review the executive qualifications of each new appointee to the Senior Executive Service (SES) prior to appointment. Upon selection, candidate must submit a written statement addressing the five (5) Executive Core Qualifications (ECQs) listed above.


Additional information

DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees: .

The Executive Core Qualifications (ECQs) of the selectee who is not a current or former career Senior Executive employee (Title V) must be approved by the Office of Personnel Management (OPM) before appointment. In addition, individuals entering the Senior Executive Service for the first time are subject to a one-year probationary period. Applicants who have completed the Candidate Development Program (CDP) and have had their ECQs certified by OPM must provide a copy of their certificate as part of their application.

EEO Policy Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor. The complete DOJ EEO Statement/Policy is found at: .

Reasonable Accommodation
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Legal and Regulatory Guidance
  • Social Security Number - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed.
  • Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
  • Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
  • False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
  • Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Office of Personnel Management (OPM) is required by law to review the executive qualifications of each new career appointee to the Senior Executive Service (SES) prior to appointment.

Applicants must address the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) separately.

Please see Application Procedures for specific instructions. The resume should demonstrate the necessary level of management skills, characteristics, qualities, specialized knowledge, and technical competence that would indicate successful performance in the SES. This evidence must include clear and concise examples that emphasize the applicant's level of responsibilities, scope, and complexity of programs managed, program accomplishments, policy initiatives, and level of contacts.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required

Position sensitivity and risk
Special-Sensitive (SS)/High Risk

Trust determination process

Required Documents

You will need to upload your Mandatory Technical Qualifications (MTQ) and Executive Core Qualifications (ECQ) documents under the Resume document type. When applying, you may attach more than one document under the resume category. Please make sure that each of these documents is attached and labeled as a resume document.

Applicants who fail to submit all information and documents (i.e., resume, and other documents as applicable) WILL NOT receive consideration for this position.

If you are a current career member of the SES, or are eligible for reinstatement in to the SES, or have completed an SES Candidate Development Program and obtained Office of Personnel Management Qualifications Review Board certification, you can apply to be considered non competitively.

To be considered non-competitively, you must submit your resume only, and other documents, as applicable. You must submit your application so that it will be received by 11:59 p.m. (EDT) on the closing date of the announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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