Human Services Assistant

Location
Fairfax, Virginia
Salary
$39,270.61 - $65,450.53 Annually
Posted
Jul 07, 2019
Closes
Jul 20, 2019
Ref
19-01432
Function
Administrative
Hours
Full Time
Job Announcement

This position is assigned to the Medicaid Unit located at INOVA Fairfax Hospital, 3300 Gallows Road, Falls Church, VA 22042. Provides paraprofessional support to Human Service Workers who determine eligibility for public assistance programs. Uses automated technology to document, obtain, and verify information, and to generate reports including scanning of documents. Prepares and maintains statistical reports and records. Assists with the coordination and monitoring of the unit work. Provides back up for administrative aides as workloads and deadlines require. Interacts with county staff, community-based organizations, and customers to answer inquiries, problem solve, and verify information that is needed. Identifies, researches, and solves service delivery problems. Supports all areas of Central Function Team as needed. Under general supervision.

Illustrative Duties

  • Assists professional staff with specific routine care management services such as program publicity, routine/limited service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;
  • Maintains/updates information on available human services and obtains information on new services;
  • Maintains resource library and assists clients with use of library;
  • Collects and presents information regarding client dissatisfaction or misuse of services;
  • Collects, formats and presents program statistics for reports and program assessments;
  • Teaches, interprets and/or assists with conducting health information classes.


Required Knowledge Skills and Abilities

  • Knowledge of the basic principles of human behavior;
  • Knowledge of word processing and data management programs (Excel, survey software)
  • Ability to communicate effectively to clients;
  • Ability to organize information and records;
  • Ability to communicate in written format.


Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

PREFERRED QUALIFICATIONS:
  • Bilingual in English and Spanish.
  • Previous experience working with the public and managing multiple tasks at one time.
  • Clear and concise oral and written communications skills.
  • Excellent organizational and interpersonal skills.
  • Experience using automated technology.
  • Ability to provide excellent customer service to a diverse population.

NECESSARY SPECIAL REQUIREMENTS:
Appointee will be required to complete a criminal background check and a check of the Child Protective Services Registry to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Ability to lift up to 10 pounds. Ability to input, access, and retrieve information from a computer. Ability to stoop, bend and reach. All duties performed with or without reasonable accommodations.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.

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