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Senior Collections Specialist

Employer
The Washington Post
Location
Washington, DC
Closing date
Aug 23, 2019

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Industry
Media / Journalism / Advertising
Function
Software Developer, Editor, Journalist and Freelance Writer, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The Washington Post is seeking a Sr. Collections Specialist to join its Finance and Operations team. This team of specialists manage most of the account receivable for the Post, including Print and Digital Advertising, News Service & Syndicate, Corporate Circulation and Comprint Printing.

In this role, you'll focus on managing our receivables and risk, facilitating prompt payment turnaround by providing the top-notch customer service and resolutions to a multitude of customer concerns. A passion for uncovering customer needs, problem solving, and providing a positive experience for our internal and external partners is a must.

You'll collaborate with sales reps, customers, managers and internal stakeholders across multiple teams to identify, resolve and prevent issues that would slow down payment turnaround on accounts.

Responsibilities:
  • Meet the organization's goals of strong financial performance and excellent customer service according to set objectives
  • Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing team-all within tight time constraints
  • Achieve monthly collection goals via effective collection calls and adherence to department policies and procedures
  • Maintain daily updates and compile reconciliations on special handling accounts as needed
  • Ensure allocations of adjustments and payments are conducted in a timely fashion
  • Maintain confidentiality of company/customer information in all business dealings
  • Process electronic check and credit card payments as needed on customer accounts
  • Monitor delinquent advertising accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary
  • Maintain a professional approach in dealing with customers, sales staff, and varying levels of management both inside and outside The Washington Post
  • Prepare documents and files for referral to outside collection agencies
  • Work closely with sales and service teams to ensure credits/adjustments are researched and processed
  • Perform other duties as assigned

Requirements:
  • 5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
  • Commitment to excellence in collections and customer service
  • Ability to deal professionally with internal/external customers
  • Excellent skills in negotiation and oral/written communication
  • Knowledge of and/or ability to quickly learn The Washington Post's rate, contract and marketing structure, as well as our sales, credit and customer service policies
  • Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting
  • Knowledge of accounting principles
  • Strong Excel skills
  • Experience with SAP

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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