Senior Collections Specialist

Washington, DC
Jul 05, 2019
Aug 23, 2019
Full Time
Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The Washington Post is seeking a Sr. Collections Specialist to join its Finance and Operations team. This team of specialists manage most of the account receivable for the Post, including Print and Digital Advertising, News Service & Syndicate, Corporate Circulation and Comprint Printing.

In this role, you'll focus on managing our receivables and risk, facilitating prompt payment turnaround by providing the top-notch customer service and resolutions to a multitude of customer concerns. A passion for uncovering customer needs, problem solving, and providing a positive experience for our internal and external partners is a must.

You'll collaborate with sales reps, customers, managers and internal stakeholders across multiple teams to identify, resolve and prevent issues that would slow down payment turnaround on accounts.

  • Meet the organization's goals of strong financial performance and excellent customer service according to set objectives
  • Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing team-all within tight time constraints
  • Achieve monthly collection goals via effective collection calls and adherence to department policies and procedures
  • Maintain daily updates and compile reconciliations on special handling accounts as needed
  • Ensure allocations of adjustments and payments are conducted in a timely fashion
  • Maintain confidentiality of company/customer information in all business dealings
  • Process electronic check and credit card payments as needed on customer accounts
  • Monitor delinquent advertising accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary
  • Maintain a professional approach in dealing with customers, sales staff, and varying levels of management both inside and outside The Washington Post
  • Prepare documents and files for referral to outside collection agencies
  • Work closely with sales and service teams to ensure credits/adjustments are researched and processed
  • Perform other duties as assigned

  • 5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
  • Commitment to excellence in collections and customer service
  • Ability to deal professionally with internal/external customers
  • Excellent skills in negotiation and oral/written communication
  • Knowledge of and/or ability to quickly learn The Washington Post's rate, contract and marketing structure, as well as our sales, credit and customer service policies
  • Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting
  • Knowledge of accounting principles
  • Strong Excel skills
  • Experience with SAP

Similar jobs