Senior Collections Specialist

Location
Washington, DC
Posted
Jul 05, 2019
Closes
Aug 29, 2019
Ref
JR-90270896
Hours
Full Time
Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The Washington Post is seeking a Sr. Collections Specialist to join its Finance and Operations team. This team of specialists manage most of the account receivable for the Post, including Print and Digital Advertising, News Service & Syndicate, Corporate Circulation and Comprint Printing.

In this role, you'll focus on managing our receivables and risk, facilitating prompt payment turnaround by providing the top-notch customer service and resolutions to a multitude of customer concerns. A passion for uncovering customer needs, problem solving, and providing a positive experience for our internal and external partners is a must.

You'll collaborate with sales reps, customers, managers and internal stakeholders across multiple teams to identify, resolve and prevent issues that would slow down payment turnaround on accounts.

Responsibilities:
  • Meet the organization's goals of strong financial performance and excellent customer service according to set objectives
  • Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing team-all within tight time constraints
  • Achieve monthly collection goals via effective collection calls and adherence to department policies and procedures
  • Maintain daily updates and compile reconciliations on special handling accounts as needed
  • Ensure allocations of adjustments and payments are conducted in a timely fashion
  • Maintain confidentiality of company/customer information in all business dealings
  • Process electronic check and credit card payments as needed on customer accounts
  • Monitor delinquent advertising accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary
  • Maintain a professional approach in dealing with customers, sales staff, and varying levels of management both inside and outside The Washington Post
  • Prepare documents and files for referral to outside collection agencies
  • Work closely with sales and service teams to ensure credits/adjustments are researched and processed
  • Perform other duties as assigned

Requirements:
  • 5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
  • Commitment to excellence in collections and customer service
  • Ability to deal professionally with internal/external customers
  • Excellent skills in negotiation and oral/written communication
  • Knowledge of and/or ability to quickly learn The Washington Post's rate, contract and marketing structure, as well as our sales, credit and customer service policies
  • Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting
  • Knowledge of accounting principles
  • Strong Excel skills
  • Experience with SAP

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