Volunteer Operations Manager

Rockville, Maryland
Salary Range (Non-Negotiable): $77,523 – $86,136
Jul 01, 2019
Aug 05, 2019
Full Time


The purpose of this position is to implement and manage a comprehensive volunteer leadership program for ASHA’s members.  The incumbent is responsible for managing the process of cultivating, orienting, training, retaining, recognizing and rewarding ASHA’s elected and appointed volunteers; managing the process of the Leadership Development Program and Leadership Mentoring Program and other leadership activities; promoting effective working relationships between volunteers and staff; and assisting with the Governance Operations budgeting process in consultation with the Director Association Governance Operations (Director AGOT.) 

In addition, this position manages the logistics of the ASHA Nominations and Elections process including the Board of Directors, Advisory Council. The incumbent may also manage special projects as assigned by the Director AGOT. These services promote the Association’s Governance Operations and Strategic Planning Initiatives.


  1. Manage the processes of all governance-related leadership development activities and initiatives.
  2. Manage the implementation of a volunteer cultivation system to identify new sources of micro volunteer opportunities for ASHA’s members.
  3. Manage the process of a volunteer recognition and reward program
  4. Manage the process of an evaluation of ASHA’s volunteer program
  5. Collaborate with the Director AGOT, and Information Systems on the development and maintenance of a volunteer tracking system in the Association Management System
  6. In collaboration with the Committee on Nominations and Elections (CNE) and the Director AGOT responsible for managing the process for nominating and electing the Association’s Board of Directors, Advisory Council.


Knowledge typically acquired through:

  • Bachelor’s degree
  • Professional training in volunteer management
  • 4-6 years of volunteer management experience with a professional or trade association
  • At least 4 years of experience in developing new programs
  • Experience with leadership development and managing volunteer committees, boards, and councils
  • Ability to build relationships and work with volunteers
  • Demonstrated success in assisting paid staff to value the contributions made by volunteers and in building effective working relationships with volunteers
  • Demonstrated success in the management of volunteers who are located in different parts of the US and internationally
  • Demonstrated success in administering associations nominations and elections process.

Scope and depth of technical skills/knowledge:

  • Demonstrated knowledge and understanding of association governance operations
  • Demonstrated aptitude in learning and using customized document retrieval and access system technologies
  • Demonstrated ability in writing and editing and in English grammar and style
  • Intermediate technology skills (e.g., Microsoft Office Suite) but embraces the use of technology to advance governance operations.
  • Strong project and process management and organizational skills
  • Experience in Microsoft Sharepoint, Net Forum database, Zoom and OpenWater preferred.
  • Excellent writing, proofreading and editing skills

Scope and depth of non-technical skills/knowledge:

  • Demonstrated ability to prioritize, organize, and successfully carry out work
  • Strong oral and written communication skills
  • Strong interpersonal skills; diplomatic
  • Demonstrated ability to work well under pressure; handle multiple projects and activities simultaneously, set and meet multiple deadlines
  • Demonstrated ability to analyze information and resolve issues independently and proactively
  • Demonstrated ability to work independently as well as collaboratively on a team
  • Demonstrated ability to deal discretely with confidential information
  • Ability to travel if needed

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