Duties

Summary

The Strategic Service Management Office (SSMO) provides planning, executing, monitoring and controlling of the contract(s) for FAA enterprise-level IT Support of awarded vendor(s) and related services. The SSMO provides an industry standard service delivery model, a focus on improving agency services, new processes, innovative services, agility and strategies and an emphasizes on remote support in lieu of on-site support.

Learn more about this agency

Responsibilities

If selected, the incumbent will be responsible for the following:

Leading complex IT projects/programs including systems upgrades and installations, technology outsourcing, and IT security initiatives.

Ensuring that innovative ideas and processes are encouraged.

Applying comprehensive technical knowledge, from initiation and planning to execution and closing. Using technical knowledge you will target technical issues and work to get problems resolved.

Applying comprehensive change management knowledge, from initiation and planning to execution and closing. Leverage change management practices to ensure the successful transition from staff augmentation level to vender service model.

Directing and overseeing matrixed project teams and efficiently identifying and solving project issues and risks.

Ensuring activities are completed in accordance with the project scope, within the approved schedule, and plan and manage budget constraints.

Demonstrating leadership to define requirements and plan project lifecycle deployment; define resources and schedule for project/program implementation.

Creating strategies for risk mitigation and contingency planning as well as plan and schedule project deliverables, goals, and milestones.

Ensuring appropriate standard project practices and procedures are established and followed. This includes approval procedures, development methodologies, deployment practices, production turnover procedures, and meeting key project documentation requirements.

Coordinating with technology system analysts on IT-specific issues that may impact a project's success.

Managing vendors or work with separate vendor managers to ensure that the activities of service providers support the PMLC and adhere to the System Development Life Cycle (SDLC).

Leading organizational change from service delivery staff augmentation model to a vendor service model.

Working on Acquisition Category (ACAT) projects levels 1 through 5. A Project Management Institute's (PMI) Project Management Professional (PMP) Certification is desirable.

Identifying risk and mitigation in a complex project.

• Communicating clearly and concisely complex issues with both employees and upper management.
• Managing multiple, related projects in a coordinated way, achieving benefits that could not occur if the projects were handled separately.

Travel Required

Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents)

Qualifications

To view the complete qualification standard, applicants should reference - U.S. Office of Personnel Management Information Technology (IT) Management Series, 2210. https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/

To qualify for this position at the FV-J, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13 in the Federal Service. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience for the J band may include but is not limited to: Experience planning, organizing, executing, and controlling all or a major potion of IT projects with a significant emphasis on program/project management applications.

Education

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA , in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Knowledge, Skills and Abilities (KSA); listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

Qualification requirements must be met by the closing date of this vacancy announcement.

Some, all or none of the applicants may be interviewed.

Selection may be made from this announcement or ACT-AIT-19-APS-410-62490, or ACT-AIT-19-APS410-62526.

This is a bargaining unit position.

Links to Important Information: Locality Pay , COLA

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or faxed to 609-485-8995 on or before the closing date of this announcement. All submitted documents should reference the announcement number.

Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/ . If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link: http://www.archives.gov/st-louis/civilian-personnel/ .

Expanded Veterans Hiring Opportunity (EVHO) are thoseveterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service.Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.