Patient Service Specialist (Part Time)
Position Summary To schedule and register Medical Faculty Associates (MFA) patients; to provide effective customer service during the reception, scheduling, registration and cash collection process. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school graduation is necessary. Two years of college is preferred. Experience Two years of experience in providing customer services is necessary. Customer service experience in a patient care environment, to include six months experience in patient scheduling, is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical Terminology is preferred along with referral and prescription intake experience. Typing skills of 30 WPM is necessary. Knowledge of IDX patient scheduling/ registration systems is preferred. Competencies Must have excellent verbal and written communication skills. Must be able to communicate providing verbal feedback in a professional manner. Must be able to follow and understand instructions, and react favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and flexible in dealing with a variety of people at various levels within and outside the MFA.