Westat is seeking qualified help desk candidates to work on an upcoming project from August through October 2019.

Candidates must have a professional attitude with strong verbal and written communication skills along with some technical ability. Each candidate should have the ability to listen well, think quickly, solve problems, and ask questions. Good, robust typing skills and professional service etiquette in electronic communications. Good writing skills (e.g., spelling & grammar) and the ability to summarize a conversation in writing. Ability to learn and use a computer-based survey management system.

This important Research Help Desk is critical to support our participants. Responsibilities include answering incoming calls, solving or troubleshooting problems that relate to the project by using provided tools and reference documents, assisting with an online survey, data classification and guiding participants through the right procedures.

Required Knowledge, Skills, and Abilities

• Strong oral communication skills

• Professional courtesy and proper help desk phone etiquette

• Ability to quickly establish rapport with those who call the help desk

• Demonstrated attention to detail

• Ability to think quickly and ask questions as appropriate



Minimum Qualifications

• A High School Diploma or GED is required to apply

• Must be able to work at minimum, 30 hours/week

• Must be available to work a 6 to 8 hour shift each day Monday through Friday. Shifts start no earlier than 8:00 am and end no later than 6:30 pm. Project will work with staff to set a schedule within this time frame - it is not required that staff are available to work all hours.

• Must be willing to undergo a Federal Clearance check, including EQIP

• Must be a US citizen

Preferred

• Experience working on Education Studies Help Desk or returning prompt calls

• Some experience in using computer-based survey management systems

• Previous e-QIP clearance

Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the position, based on the specific position which may include, for example, identity verification, employment history, or criminal records history.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by Federal, state, or local law.