JOB SUMMARY:Engender a culture of quality while mentoring a team of SQA Analysts and Help Desk Associates. Apply your analytical, strategic organizational and leadership skills to continuously ensure delivery of exceptional quality software and support for a software product portfolio critical to operational delivery. Lead testing and help desk functions in support of custom software products and related systems. Develop and manage processes for the effective administration of software systems. Maintain efficient and effective software help desk to ensure timely response to user issues. ESSENTIAL DUTIES AND RESPONSIBILITIES:Include the following (other duties may be assigned): Design and implement formal QA processes, procedures and best practices to ensure efficient, effective testing for both enhancement and regression testing.Develop and manage a robust software release management system in coordination with DevOps that ensures system stability and end user readiness for changes.Implement an effective automated testing approach, coverage, toolset and framework.Partner with DevOps to integrate automated testing with the continuous integration/continuous delivery (CI/CD) deployment process.Manage the Change Review Board to decide on software change requests.Ensure development and maintenance of a knowledge management system for software development projects including user manuals and historical documentation of change requests.Develop and manage a system using Zen Desk to support user feedback and change requests.Manage and monitor transparent communications with the development team and operations with regard to change requests, releases, hotfixes and other essential information.Devise and track metrics for measuring and reporting team effectiveness.Make recommendations for process continuous improvements and standardization.Train employees in development of enhancement requirements, test plans and test scripts. Review testing processes to ensure quality testing.Coach team members to enhance performance and develop skills. Complete performance reviews at required intervals of 90 days and annual.Manage employee timecards, time off requests and adherence to company policy.Performance ExpectationsCollaborate and work closely with key individuals in all departments to ensure software is operating to its fullest potential.Mentor and motivate the team to reach high performance.Able to build relationships and inspire others.Organize, plan, and drive for results. Perform as action oriented, build an effective team, manage conflict, solve problems, make timely decisions, inform others, communicate, maintain a professional composure, maintain approachability and functional/technical skills.Other duties as assigned.EDUCATION/EXPERIENCE:Education:o Minimum: High school diplomao Preferred: Bachelor's degree in IT and/or Technical Writing fieldExperience:o Minimum: Four or more years of experience in SQA in an agile environment including all aspects of manual software testing and automated testing. Team leadership experience. o Preferred: Six or more years of experience in SQA in an agile environment including all aspects of manual software testing and automated testing. Two years in a team leadership position. QUALIFICATIONS:Qualified candidates will have a background in both manual and automated software testing and have experience leading teams. The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position: Hands-on testing experienceA passion for great softwareTechnical capacity (FuseOS, ZenDesk, and Jira)Strategic thinkingProblem-solving and analysisCustomer service orientationOrganizational skillsCommunication proficiencyTeamwork and collaborationInitiativeTime managementProject management WORK HOURS: 8:30AM to 5:00PM. ability to flex schedule to meet team requirements. PHYSICAL REQUIREMENTS:Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which the supervisor must convey detailed or important spoken instructions to other team members accurately or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Close visual acuity for preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection. Subject to both environmental conditions for activities that occur inside and outside. EQUAL EMPLOYMENT OPPORTUNITY:Lowers Risk Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws. AT WILL EMPLOYMENT:Lowers Risk Group is an "At Will" employer and nothing within the job posting or description should be construed as an offer or guarantee of employment. Lowers Risk Group reserves the right to modify, interpret or apply the job description in any way the company desires and the job description is not a contract for employment. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. COMPANY OVERVIEW:Join one of the fastest growing companies in the US! Celebrating our 5th year on the Inc. 5000 list of fastest-growing companies with a three-year sales growth of 339%. Lowers Risk Group provides comprehensive enterprise risk management solutions to organizations operating in high-risk, highly-regulated environments and organizations that value risk mitigation.