The Personal Banker is a customer focused position responsible for managing and resolving customer requests in a courteous and efficient matter for the organization. This position is a key contact with our customers and must utilize our KARE and service quality guidelines. The Personal Banker is responsible for the generation of referrals to Sales and Support Partners by implementing the Proactive Relationship Banking procedures. Follow established polices and procedures.Primary FunctionsAttract and retain customers by providing exceptional customer service through cross-selling products and services which are beneficial to new and existing customers.Comprehend and apply knowledge of product offerings in order to promote the benefits of additional bank services and make appropriate recommendations.Participates in sales activities to meet and exceed sales goals.Manage and resolve customer problems using service quality guidelines.Open new accounts according to established policies and procedures.Act in accordance with all compliance guidelines.Other duties as assigned.Job SpecificationsCurrent knowledge of commercial bank products and services are required to cross-sell.Ability to operate office equipment including computer software.Excellent communication skills.Ability to problem solve. Problems may be complex and require collection, interpretation, and analysis of data from diverse sources.The minimum level of education and experience for this position includes:High School Diploma or GED Certificate.Must have minimum 2 years of work experience in the retail banking industry.Minimum of one (1) year of sales/service, in the banking industry, however additional sales experience may be considered.If you would like to work for a vibrant company committed to the betterment of Anne Arundel County and the success of its employees, consider coming to work for Severn.Severn Bank is a full-service community bank offering a wide array of personal and commercial banking products as well as residential and commercial mortgage lending. It has assets exceeding $820 million and six branches located in Annapolis, Edgewater, Glen Burnie, Severna Park and Lothian. We offer a competitive compensation package as well as a chance to work locally for a large professional organization. Interested candidates should apply on our website. Severn is an Equal Opportunity Employer of Minorities/Females/Vets/Disability.