Enterprise Monitoring Manager - Service Delivery (NIH Program)

Employer
ASD, Inc.
Location
Bethesda, MD
Posted
Jun 24, 2019
Closes
Jun 26, 2019
Ref
170797621
Industry
Other
Hours
Full Time
Location 6555 Rock Spring Drive, Bethesda, MD CustomerProgram NIH-CIT Program with GDIT Qualifications - Required Qualifications Candidate must have experience in managing a applications development team ITIL Experience with Problem and Change management processes Knowledge of incident management process Situation analysis incident management task management experience, to include rapid planning, decision making delegation Prior experience managing a team Solid troubleshooting experience and skills Desired Qualifications Experience developing and implementing SOPs Experience with Sitescope, SL1, SCOM and xMatters Attributes for Success Strong technical aptitude Strong leadership skills Strong written and verbal communication skills to effective translate and disseminate technical information to all parties Excellent organizational and time management skills Ability to multi-task Ability to manage eventssituations as they evolve and keep management informed of progress toward resolution

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