Desktop Support

Apex Systems, Inc
Washington, DC
Jun 24, 2019
Jun 26, 2019
Full Time
Position Desktop Support Location Washington DC Schedule Standard Monday-Friday Apex is supporting a regional PC refresh and Win10 migration. We are seeking qualified mid level hardware technicians to deliver new systems, re-image the current Windows 10 compatible systems, and breakdown and return the non-compatible systems in place today. We anticipate that we will deliver up to 350 workstations per month, however the deployment schedule shall vary. Scope of Work to include but not necessarily limited to the following Following all customer asset management procedures via EAMS (Enterprise Asset Management System), including documenting receipt from the vendor, tracking movement of device to the end-users location, delivery schedules, acknowledgement of end-user receipt, and tracking return of old equipment to inventory. Backing up user data and profiles from the old workstation to the customers network Unpacking and setting up the laptop and docking station andor desktop, using asset management procedures as defined by the clients team in compliance with customer requirements Connecting the new workstation to any deskside peripherals, and to the network Setting up new workstation to connect to network assets such as back-up drives and printers Installing any new cabling provided with the new equipment Installing any user unique software that is WIN 10 compatible. Loading user profile and data to the new workstation Confirming all items assigned in ServiceNow to the user are correct Update GO computer name and Citrix computer name Pack-up the old workstation and hard drives for shipping to designated addresses Providing temporary customer support after completion of refresh The new HP workstations will be deployed with Windows 10. All WIN 10 compatible Dell models will be reimaged using a defined SOP Experience Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Clearance Required Candidates must currently hold or be eligible for an active DoD secret clearance