Contact Center Manager
- Employer
- Sparks Group
- Location
- Rockville, MD
- Closing date
- Jul 25, 2019
View more
- Industry
- Other
- Function
- Administrative, Other
- Hours
- Full Time
Job Details
As the Contact Center Manager, you will provide leadership expertise to projects in the Research Dissemination group. This role is for someone who can understand the broad perspective of a government contract as well as understand and develop a strategic approach to problems. In this role, you will provide support to project(s) in the information resource centers.
Responsibilities:
- Providing day-to-day leadership of assigned projects.
- Determining and articulating the strategy for the project and then working closely with team to develop a client work plan for each project or task that fulfills contractual requirements. Formulating milestone schedules or other documented plans. Reviewing work performed and discussing anticipated activities.
- Understanding, developing and implementing strategies that help further our client's missions. Staying abreast of the latest communication technologies, following industry publications and advancements.
- Pitching project efficiency ideas to streamline any process improvements while maintaining a high level of work quality.
- Assuming financial responsibility for assigned projects, including adequate staff assignments. Helping to ensure that the project remains profitable, within budget guidelines and that the contracts are completed within technical specifications and on time.
- Maintaining frequent contact with client representatives to identify and respond to client requests and to ensure that potential sources of difficulty are surfaced and addressed.
- Preparing and presenting required status reports including coordination of information gathering, setting the agenda and finalizing presentations for meeting internal and/or external status review requirements.
- Recognizing new-business opportunities with existing clients and works with senior management to develop them.
- Performing other duties as assigned
Qualifications/Background Profile:
- Bachelor's Degree and a Master's degree in health education, communication or a public health-related, plus a minimum 8 - 10 years of applicable experience.
- Knowledge and experience in the issues and programs related to specific government contract details if necessary is required.
- Familiarity with medical research organizations is desirable. Experience working in an agency environment or Federal Government or nonprofit is preferred.
- A creative mind paired with a strong research background with experience in developing and disseminating information in a manner easily understood by the lay public.
- Excellent written and verbal communication skills, including excellent presentation skills.
- Strong client relations skills leading to high client satisfaction.
- A collaborative nature - this role requires you to work well with others and handle ever changing day-to-day situations with an acceptable, reasonable approach using good business judgement.
- Flexibility and the ability to set priorities, meet deadlines, demonstrate initiative and follow-through and handle a variety of responsibilities efficiently and effectively without any direct supervision.
- Proficiency in MS Office Suite (Word, Excel and PowerPoint). Visual acuity - being able to discern detail and color variations on a computer screen
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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