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Executive Customer Care Representative

Employer
Sparks Group
Location
Gaithersburg, MD
Closing date
Jun 26, 2019

View more

Industry
Other
Function
Administrative, Other
Hours
Full Time

Job Details

Job Summary/Company:

Are you a stellar Customer Care Representative with great phone skills?? Do you enjoy problem solving and finding solutions to difficult situations?? Are you someone who enjoys juggling multiple issues and responsibilities??

Sparks is partnering with a National Communications Company that provides satellite and security services. We are looking for expert customer service representatives to handle Corporate Customer, Agency and Corporate Complaints. The Executive Customer Care Representative position plays a critical role in establishing and maintaining relationships between the customer and the company.

This position, located at our Gaithersburg, MD office, focuses on the prompt resolutions of these complaints. This role involves interaction with customers, call center, billing, installation and other departments.

Responsibilities:
  • Handle and resolve Customer, Agency and Corporate complaints.
  • Communicate with customer either on the phone, email or written correspondence.
  • Respond and resolve promptly to Customer, Agency and Corporate complaint.
  • Direct requests and unresolved issues to the designated source (internal sources and vendors).
  • Keep detail records of customer interaction and transactions using Hughes ticketing system.
  • Follow up on customer interactions.
Qualifications/Background Profile:
  • Bachelor's degree
  • 5 years of experience in customer care/customer service.
  • Excellent communication skills.
  • Strong writing and documentation skills.
  • Good listening skills.
  • Clear and pleasant speaking voice.
  • Problem analysis and problem solving skills.
  • Ability to organize/manage volume and priorities to meet deadlines.
  • Works well in a collaborative work environment.
  • Ability to handle a fast-paced environment
  • Microsoft Office Suite
  • Salesforce

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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