Supervisory Information Technology Specialist (Service and Business Management Staff Chief)

Washington, D.C
Jun 21, 2019
Jun 28, 2019
Full Time


This announcement has been amended to extend the closing date to July 1, 2019.
Learn more about this agency


The Department of Technology Services provides an array of enterprise services to the Judiciary, both for national Judiciary systems managed by the Administrative Office (AO) as well as local court-managed systems across the country. The Chief Operating Officer (COO) provides technical and operational oversight to the AO Technology Office, the Cloud Hosting and Networks Office, the Enterprise Operations Center, and the Systems Development and Support Office.

The incumbent will serve as Chief, Service and Business Management Staff and possess a technology and financial management background. The incumbent will oversee analysis of IT finance, cost, and other related IT management information to include the IT service catalog, project management, and enterprise architecture work products and services. The incumbent will lead the newly established Technology Business Management (TBM) program initiative by the COO. The TBM initiative's overall objective is to develop IT financial, management and cost data associated with COO IT investments beyond the finance view to include IT service views and business views. The incumbent of this position will report to the COO and lead the development and implementation of TBM practices and principles across the offices under the COO supervision. The goal is to support executive decision making, thereby leading to improved IT cost transparency, IT investment accountability, and IT value delivery to the Judiciary.
  • Oversee the continuous process improvement of IT financial management, service management, project management, contract management, and enterprise architecture work products.
  • Responsible for evaluating supporting IT management systems and tools; reporting IT investment life cycle management data; and improving IT financial planning, budgeting, and acquisitions transactions.
  • Develops, implements, and administers TBM processes, data, systems and tools used for planning and life cycle management for IT budgets.
  • Provides expert advice related to TBM processes, systems, tools, and data to COO IT portfolio/project managers, service managers, division chiefs, and executives.
  • Provides expert guidance in resolving complex problems and/or issues affecting COO IT financial, cost, and data collection, extraction, and reporting of IT spending and management data.
  • Establish COO portfolios which will span across fiscal year investments, functional IT towers/sub-towers, services, applications, enterprise architecture components, and business capabilities.
  • Lead data categorization, analysis, and reporting of TBM programs, projects, and initiatives.
  • Gather functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports.
  • Collaborate with COO Office Chiefs and other AO officials on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives.

  • Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
  • All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. This does not apply to current federal Judiciary employees.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.
  • More than one selection may be made from this announcement.
  • All requirements must be met by the closing date of this announcement.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Basic Requirements: You must have Information Technology (IT) related experience which demonstrates proficiency in each of the following competencies:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • AND

    Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in each of the following areas:
  • Demonstrated experience establishing and executing strategic plans and roadmaps, ensuring compliance with necessary mandates, and establishing organizational understanding and buy-in;
  • Demonstrated experience in the Federal budget process and financial management practices and procedures including planning, formulation, justification and execution;
  • Demonstrated experience in project management principles, methods, and tools for developing, scheduling, coordinating, and managing projects and resources;
  • Demonstrated knowledge of IT infrastructure domains including data centers, networks, server utilization, virtual environments, storage, cloud, and application development; and
  • Demonstrated knowledge of Technology Business Management principles and methods.
  • (Resume must show clear and convincing evidence of all areas of specialized experience.)

    Desired, but NOT Required : The ideal candidate for this position will have a Project Management Professional certification.


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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