A software company is in need of a Remote Software Customer Care Agent.Core Responsibilities Include: Reviewing, taking action on, tracking, and/or escalating social media users' postsResponding to user content in a social context and initiating or conversationTriaging and responding to customers' questionsSkills and Requirements Include:Ability to work for a block of several hours at a timePunctuality and adherence to attendance policiesAbility to regularly or occasionally work evenings, nights, weekends, holidaysDependable, high-speed Internet access and telephone accessExperienced computer user with knowledge of chat, email, and instant messaging programsMust meet all other listed company requirements