Call Center Service AnalystJob DescriptionWe are currently in search of an energetic, highly motivated individual to join our growing Financial Shared Service team in Washington, DC. If you thrive in a fast paced environment and are able to balance multiple priorities and drive towards results, this is a great opportunity to join a company that continues to beat our own growth records!The Call Center Service Analyst responsibilities include reviewing accounts to ensure customers are billed according to contractual documentation, preparation of credit memos, refund requests, identify billing issues, support SOX-related controls/audits/reviews, assist with integration projects, and reporting.The Call Center Service Analyst will have heavy interaction with customers, Sales, Customer Service, and Accounts Receivable to ensure customer requests are addressed timely and accurately. Motivated individual must have strong customer service skills and ability to work independently. Must have excellent oral and written communication skills.Position Requirements:Bachelor's degree in Accounting preferred along with relative experienceSome experience in customer service and/or accounting environmentWorking knowledge of MS Office suite (specific to Excel)Strong customer service skillsAble to work independentlyStrong oral and written communication skills is a mustEssential Functions:Prepare and enter credit memos in accounts receivable system for review and approvalDraft client correspondence related to addition/modification of subscriptions, and billing discrepanciesReview and resolve account issuesComplete related reporting action items (ie, reversal report, account statements, market totals, and credit / debit adjustments)Assist in identification of system and software issues as they occurParticipate in team meetings to share informationPerformance Objectives:Metrics related to the following:Number of credit memos processed within 24 hoursVerbal communication with customer base (tone and pace)Growth within metrics, time span surrounding systemsIncrease time to resolve problems/issuesCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.*LI-CB1CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing