Job Overview The position is responsible for maintaining and enhancing the Agency's image through, pleasant and helpful telephone manners, and courteous interaction with all staff and potential clients, and is responsible for appropriate verbal and behavioral interaction with all individuals that she comes in contact with on behalf of the agency. Qualifications: This position requires an individual who possesses a pleasant helpful demeanor. A person who cares about providing a high level of service to elderly clients with varying degrees of understanding of what they need in the way of service levels. The individual must understand health concerns of elderly clients. The individual must be able to perform responsibilities with minimal supervision, and must possess a high degree of initiative and the ability to organize and prioritize responsibilities. Required skills include: Verbal - good communication skills, appropriate language and an understanding of basic medical terminology, must be easily understood when speaking. Computer - must have good computer skills, be able to input date and use various software programs such as; Word, Power Point, Google, ClearCare, and other programs that may be introduced to the company. Software training will be provided for proprietary software, but the position requires someone with the ability to learn the technology changes. General Duties and Responsibilities If a client calls for service after the office closes, all pertinent information will be obtained from the caller. The potential client will be told that the office is closed but to expect a call back from another member of the staff that deals with intake. Make sure the potential client will be available for a call back. If not then get a good time for the follow up call. Call Cathy Dickey at 804-301-6916. Handle calls from Caregivers who have been assigned to a case but are calling off their shift. Obtain the following information: Caregivers Name Clients Name Date and time Caregiver will not be able to work Reason the Caregiver will not be able to work When the Caregiver will return to work Check the ClearCare Program to see who has worked on the Client in the past and make calls to try to schedule a prior Caregiver first to fill in for the Caregiver who call off the shift. Call the Client and inform them of the Caregivers call off and who will be coming in their place. If the client refuses service from a replacement Caregiver, remind them their agreement states that they will be charged for a minimum of two hours of service for arranging for the replacement that the client refuses. Turn on the after-hours phone on at 5pm and off at 10pm. Turn it back on at 6am and off at 8:30am. The phone will be active under this schedule for 6 1/2 hours per day. Maintain a daily log of calls and the time spent on them. Email this list to the office daily. Works with Caregivers and encourage them to attend their scheduled shift. Understand and comply with all HIPAA guidelines as taught and attend yearly HIPAA update meetings. Weekend Support for fast paced Home Health Care. Self-Starter, Organized, Customer Service Oriented. $11-$13/hr. 401K, PTO. Healthcare experience a plus.