Growing government contractor looking to hire a Desktop Support Analyst with a focus on MAC's Job Responsibilities: Duties: Responds to internal and external client requests and provides technical support and training to end users Identifies, researches, and resolves technical issues; escalates complex inquiries Install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives. 2+ years of experience with Mac OSX support Install and configure operating systems and applications such as word processing, database, and spreadsheet programs. Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and operations Provide end-user troubleshooting and support for faculty on network and desktop printers Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery Configure (hardware and network), install, manage, and troubleshoot desktop and network printers Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily Perform installation and troubleshooting of software; including all service packs, hotfixes, for all approved systems and devices Provide one-on-one desk-side assistance to end-users on the standard core applications Provide updates to the customer regarding the problem's status when the projected completion time for problem resolution changes or if the customer requests status Review and participate in projects that evaluate, test and introduce new technology and approaches Review, maintain and enforce approved procedures and quality standards REQUIREMENTS: Must be able to work on multiple projects/priorities in a deadline-driven environment Must be able to remain calm in pressure situations and adapt quickly to change Ability to use online resources including KB articles and forums for troubleshooting Willingness and commitment to learning new technologies Proactively address new and emerging problems NIH Experience a plus 3+ years of experience Windows desktop support 2+ years of experience with Mac OSX support Experience supporting and troubleshooting mobile devices including Blackberries, iPads, and iPhones Ability to pass a Public Trust Background Investigation to handle sensitive, non-classified data EDUCATION/CERTIFICATIONS: Bachelor degree preferred or equivalent relevant experience Microsoft MCP, Apple ACSP, CompTIA and equivalent relevant experience