Help Desk Technician
POSITION DESCRIPTION: JOB TITLE: Help Desk Technician JOB TYPE: Full-Time JOB CLASSIFICATION: Hourly Non-Exempt COMPENSATION: Commensurate with experience, scope of work and location LOCATION: Aberdeen Proving Grounds, MD 21005 REPORTS TO: Help Desk Manager MANDATORY: Considering local candidates with US Citizenship only. Employer will not sponsor applicants for work visas for this position. Position requires an active DoD Secret Clearance. POSITION SUMMARY: The Help Desk Technician is responsible for responding to requests from various clients via telephone with functions such as troubleshooting, analyzing, resolving, tracking and escalating technical problems associated with an end-user's desktop environment. RESPONSIBILITIES: Provides IT Tier II/III service center support Installs all computer hardware and software to ensure user is fully functional and operational without errors, and preserving user's data to be transferred to the new PC Must demonstrate proficiency in the following technical areas: Microsoft Office products Internet and Browser usage E-Mail products (Microsoft Outlook preferred) Basic Operating System/Networking/Hardware troubleshooting Keyboarding skills Call Center Ticketing System (Remedy or similar applications) Sharepoint Call Center Phone System Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc. Provide PC software and hardware troubleshooting Diagnose, troubleshoots, maintains, and repairs unclassified and classified systems, network issues, BlackBerry, and other devices Perform password resets Identify responsible group for problem resolution and escalation when necessary Interface with system administrator EXPERIENCE AND CREDENTIALS: Experience with Remedy and Sharepoint required Candidates must have at least 1 year of experience in Information Technology and of customer service experience Will be required to undergo and pass applicable background checks. Must be a United States Citizen to support this government contract, possess and maintain a current SECRET level security clearance. In accordance with DoD 8570.01; Candidate must meet the Information Assurance Technician (IAT) Level I requirements by having one of the following certifications: A+ , NET+, GSEC, Security+ CE, SSCP, CCNA-Sec, Cissp, Cisa, CASP, GCIH, GSEC, or GCED) MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. Applicants for US based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. www.dhs.gov/E-Verify E-Verify is a registered trademark of the US Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.