Client Account Manager
The Company Allied has served the Mid-Atlantic and Northeast Regions as a highly regarded, single source provider of managed Internet, cloud, network, and enterprise Unified Communications solutions since 1996. Amidst a telecom industry all-too-often known for poor customer service and slow resolution, Allied has long differentiated itself through personal client care, quick response times, and even same day installations to "save the day" for clients. In doing so, we've built a reputation as a trusted technology partner who offers sophisticated technical expertise coupled with exceptional service. This client-focused approach to business is anchored in the simple words of our Core Values: Integrity, Stewardship, Empowerment, CaNI (Constant and Never-Ending Improvement), and Excellence. In the spirit of these Values, we strive to cultivate an environment and culture that encourages each member of our team to reach their individual Full Potential, and, in doing so, help Allied achieve and maintain its Full Potential as an organization. Summary Allied is seeking a Client Account Manager to maintain and build upon existing accounts by adding additional revenue streams with Strategic Accounts while leveraging Allied's suite of products and services. This role will focus on ensuring a world class client experience, while also identifying and converting potential upsell opportunities. Our ideal candidate is customer-centric, accountable and results-driven with a high degree of integrity. Key Areas of Responsibility: Responsible for renewing, upgrading and up-selling additional products and services within existing client base, while meeting and exceeding revenue targets and company goals. Own the customer experience with various cross-functional teams at Allied, on behalf of the customer. Ensure customer satisfaction: addressing technical demands and acting as solutions consultant. Partner cross-functionally with operations, engineering, sales and marketing departments creating customer success and driving a positive customer experience and account growth. Conduct regular, proactive business service reviews both onsite and remotely. Canvass the existing client database for referrals and references. Utilize SalesForce.com to track activity, collect and input data, and manage new business opportunities. Required Skills and Experience: 3+ years direct client account management experience, with a track record of success, preferably with Telecom experience. Possesses a strong, customer-centric mentality. Excellent verbal and written communication skills and the astute ability to listen. Thrives in a fast-paced, team environment with revenue related deadlines. Ability to lead, manage and influence both internal and customer resources to achieve successful outcomes. Results driven, with a solid work ethic. Accountable. High degree of Integrity. SalesForce.com experience a plus. Driven to complete tasks accurately with a high degree of attention to detail. Allied's Commitment Allied has a commitment to its Community, Employees and Employees' families. We offer outstanding benefits at a low cost - Health Insurance, FSA, HSA, 401(k), PTO, Holiday Pay, Employee Assistance, Training and "Give Back!" Programs are just a few of the perks! Allied is an equal employment opportunity (EEO) employer and evaluates applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Allied complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.