Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Engineering Office Coordinator, Work Management Center - Facilities Management

The Engineering Office Coordinator serves as initial point of contact for community work requests via phone, email, fax and walk-ins to the Work Management Center on Main Campus. S/he assesses the urgency of requests and routes requests to appropriate facilities management area with the appropriate priority. Serving as the initial point of contact for community work requests via phone, email, fax and walk-ins, the Engineering Office Coordinator has additional duties that include but are not limited to:

• Assesses urgency of requests and routes requests to appropriate facilities management area in the manner dictated by the urgency of the request.
• Identifies situations requiring assistance from other departments, alerts such departments as necessary, and enters requests into Facility Center (SPAN) database, notifying requestors of assigned work order numbers.
• Researches, initiates, and prepares purchase requests required to complete actions, maintaining logs and files of work requests and following up on requests.
• Maintains emergency contact lists and contacts personnel throughout the university in emergency situations and gathers information from field personnel.
• Provides status updates to management personnel and senior campus administrators as required during emergencies.
• Verifiesthat accurate and complete information concerning labor and material cost are entered and collects missing information by contacting the Facilities Management area or department.
• Works with accounting staff to make financial adjustments for costs, as necessary.
• Maintains contact with Facilities Management personnel via radio, pager, and phone to ensure prompt and efficient response to requests.
• Distributes keys to authorized personnel, contacts personnel for whom keys are cut, and maintains an accurate signature log of keys issued.
• Prepares lists and reports, and notifies building users of planned utility outages, service interruptions and other facilities related issues that may affect office operation.
• Serves as office petty cash custodian and provides assistance with Facilities Management newsletter.
• Serves as the telephone and directory coordinator for Facilities Management staff and coordinates telephone service requests for office.

Qualifications

• High School diploma or certificate equivalency
• At least 1 year of administrative experience
• Computer literacy - experience with database software preferred
• Ability to communicate effectively in English, both in writing and verbally, to include using the telephone and radio, with strong customer service orientation
• Ability to sit during the majority of work hours, have sufficient dexterity to use keyboard, and to engage effectively on in telephone conversations telephone and radio communications
• Ability to report to work during inclement weather at the regularly scheduled time, regardless of the University's operational status

acilitate communication among field personnel, management, and customers.

Work Interactions

Incumbent interacts with all levels of the University via phone, email, fax and in person. Incumbent must be able to respond tactfully to anyone with whom s/he comes in contact.

Requirements and Qualifications

Academic Level: High School College Bachelor's Master's Doctorate

Degree Program (list): High School Diploma or equivalency

Practical Experience (years needed and type required):

Requires minimum of one year of administrative experience.

Technical Qualifications or Specialized Certification:

Must be computer literate. Experience with database software helpful.

Other Skills:

Must be able to speak and write English. Must have ability to hear and communicate effectively via phone and radio. Requires strong customer service orientation.