Job Summary: The Customer Service Representative serves as a liaison between the dealership and its customers. Job Responsibilities:Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safetyIntroduces customers to service and parts personnel, indicating shop location and hours of operationFollows up with all sales and warranty customers within 48 hours to ensure customer satisfactionDevelops and monitors the results of a dealership customer service questionnaireCoordinates special dealership events, promotions, and seminarsAssists in other areas when neededMust be at least 18 years oldHigh school diploma or GED requiredAt least 2 years of customer service experience, automotive experience preferredExhibit commitment to high level of customer serviceHigh level of verbal/written communication, negotiation, problem solving and presentation skillsSelf-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfactionBasic MS Office knowledge; computer software, internet proficiency and general mathematic skillsEmployee Advantage: We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families' succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more. MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click "Why MileOne". MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.