Deputy Executive Assistant Commissioner, Enterprise Services

Washington, D.C
Jun 18, 2019
Jun 26, 2019
Full Time


Our Mission is Clear
To safeguard America's borders thereby protecting the public from dangerous people and materials while enhancing the Nation's global economic competitiveness by enabling legitimate trade and travel.

Learn more about this agency


As Deputy Executive Assistant Commissioner, Enterprise Services, you will support the Executive Assistant Commissioner, Enterprise Services, in directing complex administrative, technical, and professional services that directly affect a large, complex multi-mission agency, including administration management (to include, budgeting, accounting, facilities management, contracting, procurement, and acquisition); information technology; civilian personnel administration; training and development; and other varied mission support services and activities. You will unify strategies for all Headquarters and field components and provide executive leadership in planning short and long-range goals, activities, and projects.

In coordination with the Executive Assistant Commissioner, Enterprise Services, you will lead other senior executives in translating broad goals and objectives contained in the U.S. Customs and Border Protection (CBP) Vision and Strategy and other applicable sources into tangible products and services that support CBP mission imperatives in the most effective and efficient manner. You will oversee the evaluation of policies and directives from Headquarters and advise the Executive Assistant Commissioner, Enterprise Services, and other senior leadership on the need to establish or revise CBP internal regulatory guidance and procedures. You will provide for the control, coordination, and continuity of enterprise programs and operations by accomplishing necessary interface with Headquarters, and by working with key senior leaders across the Department of Homeland Security (DHS) and CBP in developing plans for programs, services, and products.

You will confer with the Executive Assistant Commissioner, Enterprise Services, and with key senior leaders and other stakeholders regarding problem areas or projected major changes in enterprise mission support services, programs, and products. You will recommend policy, organization, and operational procedures regarding management of CBP.

As Deputy Executive Assistant Commissioner, Enterprise Services, you will establish new and innovative means for improving the stewardship of all CBP resources, including appropriated funds and personnel to ensure the effective use of the same in accordance with the Government Performance and Results Act, the Anti-Deficiency Act, other applicable statutory and regulatory requirements, and DHS and CBP directives and policies. You will initiate innovative management practices and cost-saving measures, to include integration, process improvement, and standardization; and data-based cost and quality controls. You will identify and eliminate duplicative products, services, and processes; and establish governance processes that eliminate organizational stovepipes and facilitate the efficient conduct of business.

You will coordinate with the Executive Assistant Commissioner, Enterprise Services, external stakeholders, including DHS components and other Federal agencies, to ensure among other things, an evolving "best practices" approach to supporting CBP's vital homeland security mission.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

This position is located in the Office of Enterprise Services, located in Washington, DC.


You must show in your résumé that you possess the five Executive Core Qualifications (ECQs) that apply to the SES, and the Technical Qualification listed below.

Additional information on the Executive Core Qualifications is available at

We recommend that your résumé emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

Executive Core Qualifications - Mandatory

ECQ 1 - LEADING CHANGE : The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2 - LEADING PEOPLE : The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 - RESULTS DRIVEN : The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 - BUSINESS ACUMEN : The ability to manage human, financial, and information resources strategically.

ECQ 5 - BUILDING COALITIONS : The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Technical Qualification - Mandatory

6. Knowledge of and ability to manage a variety of complex administrative management programs (e.g., financial management, acquisition management, asset management, facilities management, human capital management; training and development; information systems management) for a large agency or organization.


Additional information

Political Appointee Employee Verifications: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Selective Service: If you are a male and are hired, and if you were born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

The Immigration Reform and Control Act of 1986: seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.

Relocation Expenses: We may choose to pay your relocation expenses in accordance with Federal Travel Regulations.

Background Investigation: This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position. A security clearance will be required upon appointment.
Note: The Federal Government does not deny employment to individuals who are currently or who have been unemployed, nor does it deny employment to individuals who have had financial difficulties through no fault of their own.

Drug Testing: This position has been identified as a Testing Designated Position under the Customs and Border Protection, Drug-Free Workplace Program. Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.

Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.

Probationary Period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES.

Our Benefits Package: You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments. You will be covered by a defined benefit, contributory Federal retirement system. You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings. You may select one of a variety of health plans and options under the Government's Federal Employees' Health Benefits program and you may participate in the Federal Employees' Group Life and Long Term Care Insurance Programs. You will earn 26 vacation days and 13 days of sick leave per year. In addition, the Government observes 10 regular paid holidays each year. You can review our benefits here .

U.S. Customs and Border Protection:
-is an equal employment employer: Selection for positions will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.

-provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the quality and extent of your total accomplishments, experience, and education. Your résumé will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check. The CBP Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by an Office of Personnel Management Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before appointment can occur.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

You must submit a résumé to describe your qualifications. Your résumé must not exceed five pages, including an optional cover letter. Any additional information beyond five pages will not be evaluated. Applicants typically provide the following information:
  • Vacancy announcement number EXSER/19-10525255-CBP
  • Full name, mailing address, and day and evening telephone numbers
  • Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received.
    Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following U.S. Department of Education website:
  • Information about your paid and non-paid work experience related to this position including:
    - Job title (include series and grade if Federal job)
    - Duties and accomplishments
    - Employer's name and address
    - Supervisor's name and phone number
    - Starting and ending dates of employment (month and year)
    - Salary
  • Information about honors, awards, and special accomplishments
  • For reference check purposes, you must submit the names, current addresses, and telephone numbers of three professional references , including a current or recent supervisor (or someone in your current chain of command), who have knowledge of your past performance.
  • Demographic Information on Applicants Form (O.M.B. No. 3046-0046). Submission of this form, which is available here , is optional. The information on this form is used to determine if our recruitment efforts are reaching all segments of the population, consistent with Federal equal employment opportunity laws.
To review a sample résumé and résumé writing tips for executive positions, please visit our website:

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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