Duties

Summary

You will serve as an User Engagement Analyst (NO-04) in the Enterprise Resource Planning (ERP) Business Systems Division, Code 311000 of NAVAL RESEARCH LABORATORY. You will serve as an analyst for NRL's utilization of Navy ERP in the User Management, Role Maintenance, and Workforce Management (WFM) areas.
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Responsibilities

• You will be responsible for supporting the development and maintenance of the Naval Research Laboratory (NRL) Role Mapping End User Guide and serve as an expert on Navy ERP role configuration and authorizations.
• You will be responsible for tracking all role assignment issues and change requests and analyzing role change request impacts to NRL.
• You will support NRL user access to Navy ERP Production and test environments via Access Enforcer, and other Citrix environments including Quality Center, HEAT, Remedy, and Solution Manager.
• You will assist the Senior User Engagement Analyst in all matters related to end-user Governance, Risk, and Compliance (GRC) and separation of duties (SoD), including audit support and managing SoD mitigation documentation.
• You will provide support for Navy ERP timekeeping, work schedule configuration, time approval structural authorizations, Ad-Hoc Training Request functionality, and organizational management.
• You will monitor all emergent WFM Module issues, manage and resolve WFM trouble tickets, and contribute to the Release Management responsibilities for the WFM Module.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the NO-03 pay band (GS-11/12 grade level) in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) assisting with system-related issues for Systems, Applications, and Products (SAP) and/or Navy Enterprise Resource Planning (NERP), to include User Management (UM), Role Maintenance, and Workforce Management (WFM) areas, with particular use of the Access Enforcer platform; 2)assisting in the resolution of all Navy ERP related problems within the embedded WFM Module that supports DON Working Capital Fund business processes; 3) providing strong customer service experience dealing with internal and external customers related to Navy ERP functionality and assistance and resolving routine Workforce module trouble tickets; and/or 4) contributing to system defect assessments, creating and executing test plans, and creating and executing validation schemes for Workforce module related configuration management activities.

Additional qualification information can be found from the following Office of Personnel Management web site: http://www.opm.gov/qualifications/Standards/group-stds/gs-admin.asp .

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf

PCS may or may not be authorized.

This position is eligible for part time, full time or ad-hoc telework at the discretion of management.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:

• ACCOUNTABILITY
• COMPUTER LITERACY
• CUSTOMER SERVICE
• DEVELOPING OTHERS
• FINANCIAL MANAGEMENT SYSTEMS
• INFORMATION MANAGEMENT
• PROBLEM SOLVING

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Required Documents

A COMPLETE RESUME IS REQUIRED. Your resume must show relevant experience (cover letter optional) where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week & salary. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade level i.e. GS-0201-09. Note: Only the last resume received will be reviewed.

YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. You are strongly encouraged to upload the applicable documents with your application package. These documents will assist the staffing specialist in determining your eligibility and qualifications, but are not required at the time of application. If you do not upload the suggested documents, then you must document in your application package (resume) the information needed to determine your eligibility. If selected, these documents will be requested at the time of tentative job offer to verify eligibility and qualifications.

DOES THIS POSITION REQUIRE A LICENSE OR CERTIFICATE? You are strongly encouraged to provide a copy of your license or certificate in your application package. It is also acceptable to document your license number and the name of the licensing authority in your resume.

ARE YOU QUALIFYING BASED ON EDUCATION or A COMBINATION OF EDUCATION AND EXPERIENCE? You must provide sufficient documentation of your education in your resume. You are strongly encouraged to provide a copy of transcripts or degrees in your application package. It is also acceptable to document your applicable course listing in your resume (course number, credits earned, etc...). You may submit a copy of your degree(s) if specific coursework does not have to be verified. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency accordingly.

ARE YOU A VETERAN CLAIMING SOLE SURVIVORSHIP PREFERENCE OR 5-POINT VETERANS' PREFERENCE?
You are strongly encouraged to provide legible copy/copies of the following: DD-214 (member 4 copy), "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD). The Statement of Service/Proof of Service must provide all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Veterans should upload their DD-214 once they receive it upon separation.

ARE YOU A DISABLED VETERAN or CLAIMING 10-POINT VETERANS' PREFERENCE?
Disabled veterans, veterans, widows, spouses or the parent of a veteran, who are eligible for 10-point veterans' preference, are strongly encouraged to provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15). To obtain a copy of SF-15, go to http://www.opm.gov/forms/pdf_fill/SF15.pdf .

ARE YOU AN ACTIVE DUTY SERVICE MEMBER? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.