Duties

Summary

The position serves in the Executive Office of the President, Office of Administration, Office of the Chief Operations Officer, Mail Support and Operations Division. The incumbent serves as the Director for the Mail Support and Operations Division and advises the Director of Mail and Logistics Management Office (MLMO) on all mail/messenger and courier/transportation matters. The incumbent is responsible for evaluating, enhancing, and improving the customer services provided to the agency.

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Responsibilities

As a Mail Support and Operations Division Director, GS-0301-13/14, your typical work assignments may include the following:

• Provides leadership, policy guidance, and responsive support to the White House and EOP components in the area of mail, messenger, and courier/transportation services.
• Manages the daily pickup and delivery of classified materials, sensitive mail, money mail, and gifts from embassies and from the State Department within the National Capital Region.
• Attends committee meetings and conferences with senior management officials and the United States Secret Service officials on handling procedures for incoming mail, screening processes, and transportation security issues.
• Plans, establishes, evaluates, and revises priorities and work schedules to streamline processes and procedures to ensure optimum achievement of the agency's mission and goals.
• Oversees the implementation and development of automated systems such as: parcel tracking, dispatch system, and express delivery applications.
• Serves as a Contracting Officer's Representative (COR); maintains communication with contractor to monitor and document the contractor's performance to ensure performance is within the scope of the contract.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment

• Must be a U.S. citizen or national
• Selective Service registration if a male born after December 31, 1959
• Subject to pre-employment and random drug tests
• Direct deposit is required
• Relocation expenses will not be paid
• Suitability for Federal employment
• May be required to successfully complete a probationary period
• Resume and supporting documents (See How To Apply)
• Only experience obtained by the closing date of this announcement will be considered

Qualifications

Minimum Qualification Requirements: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.All qualifications must be met by the closing date of this announcement.

Specialized Experience: Applicants must possess one full year of specialized experience at or equivalent to the general schedule level or pay band in Federal service or equivalent experience in the private or public sector.

In order to qualify at the GS-13 level, applicants must meet the specialized experience below: Applicants must possess one full year of specialized experience at or equivalent to the GS-12 level or pay band in Federal service or equivalent experience in the private or public sector: managing, directing, and overseeing the daily receipt and delivery of mail, classified materials, sensitive mail, money mail, publications, and critical packages; providing advice and technical guidance to senior management officials regarding federal laws, regulations, policies, and procedures regarding mailroom operations; responsible for evaluating the effectiveness and efficiency of mailroom operations and providing solutions to improve business practices; and serving as a Contracting Officer's Representative monitoring and documenting the contractor's performance to ensure performance is within the scope of the contract.

In order to qualify at the GS-14 level, applicants must meet the specialized experience below: Applicants must possess one full year of specialized experience at or equivalent to the GS-13 level or pay band in Federal service or equivalent experience in the private or public sector: managing, directing, and overseeing the daily receipt and delivery of mail, classified materials, sensitive mail, money mail, publications, and critical packages; providing advice and technical guidance to senior management officials regarding federal laws, regulations, policies, and procedures regarding mailroom operations; responsible for evaluating the effectiveness and efficiency of mailroom operations and providing solutions to improve business practices; and serving as a Contracting Officer's Representative monitoring and documenting the contractor's performance to ensure performance is within the scope of the contract.

Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Promotion to the next highest grade level is neither guaranteed nor implied.

Education

Education cannot be substituted for specialized experience at the GS-13 and GS-14 grade levels.

Additional information

If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans .

Active Duty Military Members may apply under this announcement due to the Veterans Opportunity to Work (VOW) Act. You must submit a certification of expected discharge or release from active duty under honorable conditions along with your application for Federal employment. A certification is a document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date of application. If selected, appointment eligibility requirements must be met prior to the effective date of appointment.

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx ).

Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/

Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm

Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main_Page

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

The Category Rating Process does not add veterans' preference points or apply the "rule of three" but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Background checks and security clearance

Security clearance
Top Secret

Drug test required
No

Required Documents

To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed
2. Other supporting documents:

• Cover Letter, optional
• Veterans' Preference documentation, if applicable (e.g., DD-214 Member 4 or Service 2 Copy which reflects the type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
• Career Transition Assistant Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.