Washington, D.C
Jun 18, 2019
Jun 22, 2019
Full Time


This position is located in the Executive Office of the President (EOP), Office of Management and Budget (OMB), Office of Performance and Personnel Management (PPM). OMB assists the President by analyzing issues and presenting options for national policy in the areas of budget, legislation, regulation, information, financial management, electronic government, and procurement. PPM leads the effort to drive mission-focused performance gains across the Federal government.

Learn more about this agency


Serves as a PERFORMANCE MANAGER, GS-0301-14 leading interagency efforts to improve program performance, management, and efficiency. Typical work assignments may include the following:
  • Support Federal Departments, agencies, and programs in strategically coordinating the implementation of required activities related to government-wide initiatives such as strategic and annual performance planning, customer experience, evidence building and evaluation
  • Explore and establish innovative partnerships between public, social, academic, and private sectors to tackle government-wide management and performance challenges
  • Facilitate discussions with agency senior officials and staff at all levels to identify program needs and priorities, helping to spot opportunities for application of innovative methods and collaborations
  • Lead interagency teams dedicated to the President's Management Agenda initiatives and other government-wide performance efforts
  • Work directly with Federal Departments, agencies, and programs to assess maturity in disciplines such as customer experience, human-centered design, and evidence-building; identify areas for improvement; co-design activities and projects to raise maturity; and connect with external collaborators (such as research organizations, academics, or even prize/challenge competitions to the private sector) to support
  • Serve as subject matter expert for Federal Departments, agencies, and programs looking to grow their maturity in the areas of customer experience, human-centered design, evidence-building, and new models of problem solving with innovative partnerships; design and disseminate resources in these areas for Federal employees
  • Develop and continue to refine government-wide customer experience measures and supporting guidance
  • Coordinate inter-agency customer journey mapping projects
  • Represent the work of the office by attending and presenting at internal government and external talks, conferences, and workshops.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. citizen or national
  • Selective Service registration if a male born after December 31, 1959
  • Subject to pre-employment and random drug tests
  • Direct Deposit is required
  • Suitability for Federal employment
  • May be required to successfully complete a probationary period
  • Resume and supporting documents (See How To Apply)
  • Only experience and education obtained by the closing date of this announcement will be considered.


MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

SELECTIVE PLACEMENT FACTOR: This position has a Selective Placement Factor that will be used to screen out ineligible candidates. The Selective Placement Factor for this position requires an application to have demonstrated experience applying each of the following to performance improvement for a large organization:
  • Customer experience techniques (e.g., human-centered design, journey mapping, user personas, survey design),
  • Qualitative research methods (e.g., Ethnographic research, observational studies, conducting interviews and focus groups), AND
  • Quantitative research methods (e.g., outcome measure definition, administrative data analysis, designing randomized controlled trials to pilot solutions).
  • AND

    SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. Examples of specialized experience are:

    You may qualify at the GS-14 level, if you fulfill the following qualification requirement:

    One year of specialized experience equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector that demonstrates your experience leading teams or organizational unites to design meaningful program outcome measures, apply appropriate quantitative and qualitative research methods, translate insights from human-centered design activities and from the social and behavioral sciences into concrete interventions that are likely to improve program outcomes and customer experience; design and implement rigorous evaluations with a particular knowledge of randomized controlled trials in order to measure the impact of proposed changes; leverage existing administrative data sets as outcome measures, make policy and/or performance improvement recommendations based on findings, and work with internal and external stakeholders on cross-functional teams and projects.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


    Additional information

    OMB Diversity and Inclusion Statement: OMB is committed to creating a multicultural and supportive work environment and strongly encourages applications from candidates who can contribute to the diversity and excellence of the organization.

    Condition of Employment

    OMB Financial Disclosure: This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) (OGE Form 278 SES) to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with OMB. Providing this information will be an annual requirement.

    If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: .

    Active Duty Military Members MAY apply under this announcement due to the Veterans Opportunity to Work (VOW) Act. You must submit a certification of expected discharge or release from active duty under honorable conditions along with your application for Federal employment. A certification is a document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date of application. If selected, appointment eligibility requirements must be met prior to the effective date of appointment.

    Males born after 12-31-59 must be registered or exempt from Selective Service (see ).

    Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: For more information about ICTAP eligibility please review the following link:

    Equal Employment Opportunity (EEO) Policy Statement:

    Employment Information Resources - Resource Center:

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application .

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Once the announcement has closed, your résumé and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    Project Management, Reasoning, Strategic Thinking/Reasoning, and Written/Oral Communications

    The Category Rating Process does not add veterans' preference points or apply the "rule of three" but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    To apply for this position, you must submit a complete Application Package which includes:
    1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed
    2. Other supporting documents:
    • Cover Letter, optional
    • College transcript(s), if the position has an education requirement or if you are utilizing education as part of your qualifications.
    • Veterans' Preference documentation, if applicable (e.g., DD-214 Member 4 or Service 2 Copy which reflects the type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
    • Career Transition Assistant Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
    • Applicants are required to provide a portfolio of previous work with your application package. The items in the portfolio should not be created specifically for this application. Your portfolio must be a sample of previous work that demonstrate projects you have worked on demonstrating your experience delivering customer experience techniques, qualitative and quantitative research methods, and other performance improvement, design, evaluation, and partnership projects. It must be provided as either an attached PDF or as a link to a portfolio website in applicant resume.
    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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