Job Title: Customer Service Representative Location: Baltimore, MD, 21201 Duration: 24 Months Job Description: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.