Tier One is the first point of contact for all users of IT services. Service requests are directed to the appropriate support departments. Problem calls are solved by the customer service desk associates or routed to the appropriate technical staff for a solution. The Customer Service desk monitors and tracks all calls to ensure that they are addressed and closed quickly and properly; and that the customer is satisfied with our service. They identify trends with service issues that are reported to management so they can be addressed in a proactive manner. In addition, this position provides backup for basic data control and operator functions. Provide PC support and maintenance. Interact with and assist in maintaining technical and organizational relevance and proficiency in the development of solutions where methods and policies are inadequate or not established.1-3 years of IT experience in a corporate environment. help desk experience using problem management software in a corporate data center is highly desired. 1-3 years of PC maintenance or relevant experience.The person must be able to demonstrate effective organizational skillsDescriptionMust have working knowledge of help desk/problem management software (such as Remedy) and ability to manage, maintain and utilize features and functions available through the software.Knowledge of help desk concepts and procedures in logging, tracking, escalating and resolving problems/issues; must be customer focused; must be willing to travel occasionally to attend training or seminars.The person must be able to demonstrate effective organizational skills, attention to detail and task management.The person should have a passion for customer service with demonstrated ability to handle high pressure needs in a calm, respectful, and efficient manner.The person must possess strong oral and verbal communications skills.They will be required to interact with a wide variety of people at different levels within the firm and must be able to effectively interact with them. Must possess the ability to discuss technical information with non-technical individuals.Excellent organizational skills with the proven ability to prioritize Multiple incidents, ranging from low to medium complexity.Industry recognized technical certifications (such as A+, MCP) a plus. Must pass A+ CertificationSelf motivated problem solver with experience in diagnosing issues and working them through to resolution.Basis knowledge of telecommunication (VoIP, IP, Ethernet, LAN/WAN) and wireless equipment a plus.Ability to maintain confidentiality.