Emergent is recruiting a Director of Enterprise Application management, responsible for the lifecycle management and support of Enterprise Applications including ERP, Lab, Commercial, R&D, and Manufacturing systems in a regulated environment.. The leader will develop an Application Management Support Strategy to 1) effectively and with a high degree of quality, manage the lifecycle of all Emergent Applications; 2) develop a rationalized support model for on-premise, SAAS, and hosted solutions; 3) ensure all applications maintain regulatory compliance; 4) lead and develop a team of (internal/external) analysts; 5) implement the appropriate policies, processes, metrics and discipline for a world class applications management capability.. This role will also work closely with key stakeholders in other departments to optimize applications to satisfy key business needs. This position will report to the Vice President of Business Systems.. II: Responsibilities. Directs the Application Management thought leadership, strategy, objective, and priorities.. Lead small to medium sized application enhancements projects across a wide array of applications.. Lead all areas of Application Management and operations including Development, Incident, Change, Release and Problem management. Identify, report and manage incidents and changes tied to any application. Lead Technology refresh initiatives, including patching and system upgrades.. Ensure IT policies and procedures are communicated to all personnel and that compliance maintained. Incorporate operational excellence standards into daily operations to continually improve performance & availability. Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service. Plan and coordinate environment Changes in the application environment. Provide training and mentoring to team members. Develop application-related change and release management plans in partnership with Enterprise Platforms & Applications teams. Partner with IT stakeholders, end-to-end service integration team and external vendors, as needed, to plan and drive implementation of change requests impacting the portfolio. Maintain production environments including installation/deployment of operating system updates, security patches, configuration changes, and application updates. Ensure the audit requirements and processes are followed strictly and represent the application, if selected for audit. Implement and monitor controls defined by the internal controls standards manual.. Responsible for disaster recovery and business continuity planning. Responsible for 24x7 365 application availability. Lead/Manage the transition from projects to production support team. Update the IT support strategy to leverage new technology and automation. Brief the executive team on incident status, including taking the role of champion for the overall application and IT Operations support strategy and necessary budget. Lead service strategy, design, operation and continuous service improvement.. The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.. III: Education, Experience & Skills. The ability to manage all areas of IT Service Management on different IT architectures, and then communicate metrics to other executives on any risk and corrective actions.. The ability to work with various IT teams and cross functional teams.. Problem management to ensure corrective actions are implemented so incident can be prevented in the future.. Ability to effectively manage multiple vendors across a landscape of applications and solutions.. Develop and drive process and policies development and administration.. DR and application support planning and strategic management.. Leadership, collaboration and conflict resolution.. Self-starter with ability to successfully engage in multiple initiatives simultaneously. Requirements. Bachelor's or Master's degree in computer science, information systems, or related field, or equivalent work experience. 08-10 years of progressively responsible experience in managing BI teams demonstrating strong professional and managerial capabilities.. 6+ years in demonstrated leadership roles developing and supporting applications. Proven ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Demonstrated interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels. Ability to react to change productively and positively in a fast-paced environment. Ability to prioritize and execute multiple deadlines in a high-pressure environment. Keen analytical, planning, organizational and time management skills. Demonstrated ability and willingness to "roll up your sleeves", drive forward progress and get the job done while maintaining a high level of team morale and collaboration