Customer Care Specialist

Employer
Virginia Spine Institute
Location
Reston, VA
Posted
Jun 15, 2019
Closes
Jun 17, 2019
Ref
153721761
Function
Accountant, IT
Industry
Other
Hours
Full Time
The Customer Care Specialist plays a vital role in serving as the first impression for new patient prospects. The Customer Care Specialist serves as a liaison between the prospective patient and Virginia Spine Institute, accommodating their unique needs as they seek care from the nation's top spine team. As a member of the Marketing/Sales team, the Customer Care Specialist will provide industry-leading customer care as they field phone calls and online inquiries, converting them from prospects to patients. The ideal candidate possesses strong interpersonal skills, asks probing questions, actively listens, builds rapport, demonstrates respect, and understands the prospect's needs. As a brand ambassador for this concierge practice, the Customer Care Specialist has a direct impact on creating the patient experience. What does the day-to-day look like for the Customer Care Specialist? Field live-calls and web inquiries from prospects, assisting them in scheduling their initial consultation Gather and input prospect information (Salesforce & EMR), thoroughly explaining insurance Perform outbound prospect calls/emails to support remarketing initiatives and prospect nurturing Implement innovative solutions on the fly in an effort to exceed prospect expectations Here's what our perfect candidate looks like: Enjoys talking with people and making them happy Articulate in phone, verbal, and written communications; Tech savvy Natural curiosity and a desire to learn, grow and develop your skill set and knowledge of the practice Resolves prospect issues with grace Contributes to the team as a driven and supportive teammate Ready to join our team? send us your resume and a personal statement explaining why you would be the best fit for the customer care specialist! [joinourteam@spinemd.com]

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