Regional HR Director - Luxury

Employer
Hilton Worldwide, Inc.
Location
Mclean, VA
Posted
Jun 15, 2019
Closes
Jun 19, 2019
Ref
153842109
Hours
Full Time
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton /McLean / VA / Regional HR Director - Luxury Regional HR Director - Luxury Hilton Corporate Apply Now Apply Now Not ready to apply? Not ready to apply? Job Summary This position will be remote/virtual based Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. What will I be doing? The Regional HR Director - Luxury leads and implements all initiatives and standards in support of positive team member engagement, leadership effectiveness and culture as a high-performing HR Operations team that contributes to superior business results, performance management and development, recognition, talent management, compliance, team member and labor relations while delivering a best-in-class, internationally recognized workplace environment. The Americas HR Operations team supports Hilton's managed Full Service, Luxury and Focus Service hotels. The Americas Regional Director HR Operations-Luxury Division will develop and deliver training and initiatives that contribute directly to service excellence and standards of service within our luxury hotels in the Americas. You will also serve as a credible consultant and liaison supporting the AVP Luxury Operations, Americas Luxury Regional Team, Luxury General Managers and Americas HR Operations Team. More specifically, you will: * In partnership with the AVP Luxury Division and Luxury Brands Team, develop operational strategies and service standards that ensure the execution of service excellence across all luxury hotels in the Americas. * Serve as the HRBP to the AVP of Luxury Operations. * Timely communicate and update priority issues to the AVP Luxury Operations on key people matters within the luxury hotels such as executive-committee level performance management strengths and opportunities, labor relations or potential risk/liability incidents. * Manage our relationship, participation and certification for our Americas luxury hotels with Forbes Travel Guide, the global authority on luxury travel. * Design, lead and execute a comprehensive onboarding process including coordination of hotel and corporate orientation for each newly hired General Manager or Hotel Manager and commercial Director hires including Directors of Sales, Directors of Marketing, Directors of Revenue and Directors of Public Relations. * For luxury new build hotel openings and/or transitions, design, deliver and certify luxury management taskforce teams including the initial identification of luxury taskforce talent from within the Americas. * Design and deliver luxury training programs such as sequence of service excellence for direct guest contact team members. * Build differentiated recruitment practices that identify the right personality profiles for success in luxury operations and creates a positive experience for all candidates. * Lead Luxury talent management and organizational planning needs for the respective hotels, including planning future talent requirements for pipeline hotels. * Travel with the Americas luxury regional team to actively participate or present on HR related topics in owners' meetings. Travel to participate in regular site visits to lead quality audits, mass hiring events for new hotels and all talent components related to hotel openings. * Conduct Luxury systems and standards quality assurance reviews for luxury hotels. * Assist in university/college recruiting activities as needed. * Support and ensure luxury hotels achieve annual initiatives and goals. * Cascade communications as needed. What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: * Strategic Positioner: Able to position a business to win its market. * Credible Activist: Able to build relationships of trust by having a dedicated point of view. * Paradox Navigator: Able to handle tensions inherent in business (including long-term and short-term tensions and top-down and bottom-up tensions.) * Culture & Change Champion: Able to make change happen and lead organizational culture. * Human Capital Curator: Able to lead the flow of talent by developing people and leaders, driving individual performance and building skills. * Total Rewards Steward: Manage employee well-being through financial and non-financial rewards. * Technology and Media Integrator: Able to use technology and social media to drive and create high-performing organizations. * Analytics Designer and Presenter: Use of analytics to improve decision-making. * Compliance Manager: Able to execute processes related to compliance by following regulatory guidelines. * Problem solver: Effectively and creatively find solutions for hard problems while maintaining a high level of professionalism and integrity. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * Five (5) years as a Complex/Area HRD, Corporate Regional HRD or combination of 5 years' in these roles within the luxury hospitality sector with strong, solutions-based leadership, talent management, organizational planning and luxury service standards design and delivery * 30% travel or more as required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * BA/BS Bachelor's Degree * SHRM-SPHR or SHRM-SCP certification What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Apply Now Apply Now Not ready to apply? Not ready to apply? Check Out Similar Jobs Regional HR Director - Luxury | McLean, VA Jobs | Human Resources Jobs Job Snapshot Employment Type: Full-time Location: Hilton Corporate 7930 Jones Branch Drive McLean, VA Job ID: HR 0105G Date Posted: 06-11-2019 To fulfill this role successfully, you must possess the following minimum qualifications and experience: * Five (5) years as a Complex/Area HRD, Corporate Regional HRD or combination of 5 years' in these roles within the luxury hospitality sector with strong, solutions-based leadership, talent management, organizational planning and luxury service standards design and delivery * 30% travel or more as required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * BA/BS Bachelor's Degree * SHRM-SPHR or SHRM-SCP certification

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