Vice President for Operations Support

Washington D.C
Jun 14, 2019
Jun 30, 2019
Full Time
As the Vice President for Operations Support, you will partner with the Operations senior management to drive the strategy and operational tactics related to maximizing airport operational service and performance.

Vice President for Operations Support

This is an executive position.

Serves in the Office of Operations Support in the Headquarters Office.

Serves as the internal and external driver of operations support and process improvement for the two-airport system and associated operational functions. In conjunction with the Vice Presidents and Airport Managers, establishes and implements an integrated strategic planning process and provides strategic guidance for business analysis and planning, metrics and reporting. Identifies and analyzes areas of potential internal risk and external opportunity for improvement. Performs related functions.


In conjunction with the Vice Presidents and Airport Managers, senior managers, and other key staff:

Transforms operations to elevate a differentiated customer experience, create operating leverage and improve risk management in support of accelerated business growth.

Establishes key metrics to measure service and performance, and drives improvements across all operational levels.

Works with Operations senior managers to identify and analyze areas of potential internal risk and external opportunity, and develops strategies and implements processes and procedures to mitigate exposure to risk and to achieve business goals and ensure business continuity.

Leads teams who support and configure specific business systems, including Workday, to develop strategies and roadmaps for improving business processes and increasing organizational efficiency.

Assesses the current state of Operations, its processes and services, internal and external dynamics, and other factors; identifies the desired end state, and develops integrated strategies and activities to achieve organizational goals.

Leads the development of long- and short-term strategic plans with senior managers and key staff in re-thinking and redesigning key business processes and their value. Supports Operations teams to identify and develop actionable plans to increase customer service and operations effectiveness, efficiency, quality, and customer satisfaction.

Creates and delivers a longer-term operational strategy that meets the needs of the lines of business and directly supports the overall strategy. Establishes measureable objectives for reinventing and managing process change and prioritizing the business processes to be eliminated, streamlined and/or improved.

Partners with Operations senior management to set and control budgets to ensure the appropriate operational needs are being met.

Works with the Office of Human Resources and Administrative Services and Operations senior management to develop and implement comprehensive talent management programs for all operations employees.

Oversees the creation of Operations analytic metrics using dashboards to track and measure change management benchmarks and success.

Ensures the integration of process changes are in alignment with overall Airports Authority goals and objectives, policies and procedures, and with state and Federal regulations and guidelines.

Performs other duties as assigned or as determined on own initiative.


Ten years of progressively responsible experience in project and program management that includes: program planning, change management, and financial analysis.

Ability to lead an organization through operational transformation, scaling for growth, improving efficiency, reducing cost, and/or integrating business units or capabilities.

Skill in business process improvement, including analyzing technology, business trends, data and established procedures to develop new and/or enhanced solutions to optimize the overall user experience.

Comprehensive knowledge of and skill in project management techniques including strategic planning and identifying and implementing solutions for assigned initiatives; and ability to understand and integrate business area long- and short-term goals, existing technology, processes, deficiencies, functional needs, and business requirements, and to effectively communicate business area visions.

Ability to speak and write effectively, with emphasis on communicating and presenting complex technical information persuasively to all levels of stakeholders.

Ability to perform detailed analyses of data and information and make recommendations.

Knowledge of supervisory principles and ability to supervise the operations and programs of the unit/team.

Knowledge of, and skill in using, Workday, and other modern office suite software, with emphasis on project planning and scheduling software.


Project Management Professional (PMP) or Program Management Professional (PgMP) certification issued by the Project Management Institute.

Experience working with Workday and/or SaaS technologies.


A Bachelor's Degree in Business Administration, Human Resources, Finance, or a related field.


A state driver's license in good standing.


Work is typically reviewed in progress and upon completion for accuracy, quality, quantity, timeliness, adherence to guidelines, teamwork, customer service and other factors.


A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.

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