Field Service Engineer (VTC)
Overview Peraton is looking for a Field Engineer in Alexandria, VA, responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints as a Senior Equipment Installer. The installer will be part of a maintenance team responsible for the installation, configuration, optimization, and troubleshooting of network, video, and phones services used on a government network. Responsibilities Tier II phone support of reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability. Conduct integration and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform Patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events Remote and on-site support of preventive maintenance checks and services Coordination of all issues with the network operations center Recording and managing all activities using a ticketing system Documentation and reporting of all associated maintenance activities Develop and provide training to end users on the various systems in use when not supporting meetings Provide recommendations on replacement systems to the system engineering team Qualifications REQUIRED: Bachelor's Degree in Computer Science or related field plus 4 years of related experience or a commensurate combination of education, training and experience, is required 4+ years of experience in IT services, with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment) 4+ years of experience in operation and configuration of audio-visual and telepresence systems such as Cisco and AMX 4+ years of experience with all phases of the system life cycle concerning audio-visual and telepresence systems Current Top Secret/SCI security clearance PREFERRED: Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history Excellent interpersonal skills and demonstrated ability to work well in a team environment Availability to support on call duty for responding to maintenance outages Availability to travel to local and CONUS/OCONUS sites Capability to drive in the Washington, DC metro area with a valid driver's license Experience working on civilian federal government agency contracts Direct experience as a COMSEC custodian with hardware, software, and keymat Experience with the ITIL library in support of incident and change management Experience with Issue Trak to manage incidents and problems Knowledge of Solarwinds monitoring systems Previous experience supporting a Government and/or Department of Defense customer About Peraton Are you ready to join the next-generation of national security? Peraton is a fresh name in the industry with an established portfolio and legacy going back more than a century. We work differently than our peers - with agility, the freedom to innovate, an entrepreneurial spirit and a culture of responsibility. As part of the Peraton team, you'll be part of our movement to build a great company, solve the most daunting challenges facing mankind today, to protect and promote freedom around the world, and to secure our future, for our families, our communities, our nation, and our way of life. EEO Statement We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.