Children's National Health System, based in Washington, DC, has been serving the nation's children since 1870. Children's National is ranked in the top 20 in every specialty evaluated by US News & World Report; one of only four children's hospitals in the nation to earn this distinction. Designated a Leapfrog Group Top Hospital and a two-time recipient of Magnet(R) status, this pediatric academic health system offers expert care through a convenient, community-based primary care network and specialty outpatient centers. Home to the Children's Research Institute and the Sheikh Zayed Institute for Pediatric Surgical Innovation, Children's National is one of the nation's top NIH-funded pediatric institutions. Children's National is recognized for its expertise and innovation in pediatric care and as a strong voice for children through advocacy at the local, regional and national levels. Children's National is the leading provider of pediatric care in the Washington, DC, area. Our team of 6,000 employees provides world-class care in a warm and caring environment designed with kids in mind. Children's National is a Magnet(R) designated hospital and is consistently ranked among the best pediatric hospitals in America by US News and World Report. We're more than just a hospital; we're a health system for kids. From our main hospital to our outpatient centers and primary care facilities, we are dedicated to serving children's health needs in any illness or injury. The Ambulatory Patient Care Tech will work in collaboration with the multidisciplinary health care delivery team under the direction of the Registered Nurse, to perform basic nursing care activities, assist to maintain a safe, clean, stocked patient care setting, assist staff members and help direct patient flow. Qualifications Minimum Education High School Diploma or GED Minimum Work Experience 1 Year(s) Strong phlebotomy experience required Specific Requirements and Preferences At least 1 year of experience in an acute health care setting required; preferably pediatrics. Prefer pediatric experience in ambulatory or acute care health setting. Required Licenses and Certifications Active CNA or EMT Virginia license Functional Accountabilities Clinical Activities Collect data and accurately document information for meaningful use including the chief complaint, current medications, allergies tobacco/smoking history and smoke exposure for all patients as reported by family; accurately obtain vital signs (TPR, BP), height, weight and head circumference; orient the family at the time of the visit to the clinic environment, paperwork, etc. Recognize abnormalities and report such to the Registered Nurse or Provider; assist in screening patients for pain using appropriate pain scale; recognize indicators of abuse and neglect and escalate positive findings to the Registered Nurse or Provider; recognize and remain with any child in distress, immediately institute Basic Life Support procedures when necessary; escalate any of the above to Registered Nurse or Provider for positive screen. Provide basic nursing care (eg, provide nourishment, assist patient with ambulating, escort patient at time of discharge, etc.). Check and ensure all relevant equipment such as, but not limited to, scales, stadiometers, vital signs machines, otoscopes and ophthalmoscopes, oxygen and suction are in working order; performs corrective actions as needed and/or informs the Registered Nurse or appropriate person of repair needs Collect specimens for testing according to policy and procedure and/or perform specific testing per individual clinic assignment including but not limited to POCT, lab draws as applicable to setting. Inform patient/guardian of collection process according to procedure; inform family of other clinical resources; offer brochures for specific health care needs of the family. Meet Joint Commission/DOH documentation requirements for clinic area. Complete clean sweep tool weekly. Patient Flow and Unit Efficiency Help maintain a neat orderly environment. Assist with the preparation of the exam room to receive patients. Prioritize tasks and special requests; complete all tasks or report the inability to complete the task Obtain equipment and supplies and maintain PAR levels. Monitor waiting room and ensure families are kept informed of delays; provide directions to lab, radiology, cafeteria, etc. Identify children/families with special needs (ie, child on stretcher, oxygen use, patient requiring isolation). Communication Contribute to a positive work environment. Confer with appropriate personnel concerning unanticipated or unfamiliar problems. Greet patient/family and recognize different levels of education and adjust to meet the family's; needs; address family's anxiety level; adapt to different personalities and emotions; monitor and report concerns or complaints to the Clinic Manager. Maintain a courteous, calm, comforting, and professional demeanor with patient/guardian and with multidisciplinary team members and clinic personnel. Laboratory Competency Perform, evaluate and report QC protocol; identify and resolve QC failures; document resolutions; report problems to main lab and/or supervisory staff. Participate in continuing education opportunities available internally and/or externally; perform competency and proficiency challenges in a timely manner. Process specimens by centrifugation, aliquoting and sorting into specific test areas and for storage; coordinate the pick-up and delivery of specimens for Children's Hospital, Quest and/or other reference labs; troubleshoot specimen-processing procedures. Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens. Answer general information and specimen requirement questions and route technical questions to appropriate area for answers. Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify main lab and/or supervisor of unresolved problems; order routine lab/POCT inventory and supplies. Collect blood specimens by venipuncture and capillary method; conduct assigned routine laboratory tests such as urine dipstick, glucose, A1C. Self Responsibly Follow directions precisely and maintain confidentiality. Attend in-services; be active in personal educational development; develops annual goals and a personal education program with the Supervisor; completes CHEX requirements. Maintains satisfactory time and attendance. Completes all Occupational Health requirements per policy and procedure Completes/maintains certification in Basic Life Support (BLS) Completes/maintains any certification or licensure as required by individual practice jurisdiction ( ie DC, Maryland, Virginia)