Shared Information Support Manager

Freddie Mac
McLean, VA
Jun 14, 2019
Jun 26, 2019
Full Time
Do you have a combination of technology skills, project management, data expertise and people management? Are you someone who thrives on data project execution and operations support. If so, we are your next destination employer! Apply today to join Freddie Mac's Risk and Finance Strategic Ops as our newest Shared Info Support Manager!

This position is in the Finance organization on the Risk and Finance Strategic Ops (RFSO) team. The RFSO team provides data project execution and operations support. The Manager will be leading and supporting a team of developers and application support personnel to ensure projects are delivered on a timely basis and monitor jobs daily for any failures and address quickly and efficiently as possible.

Your Work Falls into These Primary Categories:

Project Execution & Operations Support
  • Overseeing development Dataflux jobs: Conceptualization, impact analysis, requirements gathering, process documentation and change management.
  • Managing the pipeline of work associated with Dataflux and prioritizing / assigning work to team members
  • Ensuring deliverable timelines are met
  • Creating and delivering status reports to senior management
  • Support SOX audit processes
  • Driving high level strategy and approach for supporting and increasing adoption of Dataflux and communicating the strategy to the stakeholders
  • Obtaining buy-in of the strategy and approach from management
  • Acting as the main point of contact between the Dataflux team and outside groups (both IT support groups and business stakeholders)
  • Developing and maintaining a productive working relationship with high-level portfolio/project sponsors, key client contacts and workstream leads to ensure cohesive execution
  • Synthesizing information from multiple workstreams / partners to create a unified program plan
  • Setting timelines and priority for team members
  • Acting as day to day decision maker for the Dataflux team
  • Overseeing and tracking each phase of project creation process (i.e. conceptualization through ongoing support/change management) in order to ensure teamwide deliverables are met
  • Establishing and continually refining internal team processes in order to deliver on communicated deadlines / promote transparency into the work being performed
  • Contributing to the creation of weekly, bi-weekly, monthly, and adhoc status reporting
  • Identifying risks and issues; establish mitigation plan to facilitate issue resolution
  • Coaching or mentoring staff
  • Influencing others in sensitive situations, while maintaining effective relationships
  • Production Support of systems


  • College Degree or equivalent experience; advanced studies/degree preferred.
  • 10+ years of experience as Business/Data Analyst and overall progressive experience supporting a divisional/enterprise data driven initiatives
  • 2+ years leading workstreams comprised of employees and/or consultants
  • Experience negotiating timelines with multiple stakeholders
  • Experience setting team priorities and individual team member priorities
  • Proven track record of managing multiple program workstreams
  • Demonstrated flexibility and adaptability to changes
  • Experience with development projects as well as operational/production support teams
  • Experience developing and presenting information to/at executive levels
  • Experience establishing internal processes to manage work associated with multiple workstreams / objectives
  • Background with Accounting and Financials a plus (i.e. reconciliations)
  • Experience with SQL, DataFlux or like tools
  • Proficiency with Microsoft Office Suite (Work, Excel, Visio etc.)

Keys to Success in This Role
  • Ability to set clear objectives and effectively communicate them to the internal team and external stakeholders
  • Ability to effectively drive both high-level strategy at the executive level and day to day execution at the team level
  • Self-starter and self-motivated, able to work independently with limited direction
  • Ability to communicate clearly, effectively and persuasively with partners and customers
  • Curiosity to learn about new technologies, trends, and concepts to do things better to improve processes to be more efficient
  • Sense of urgency and able to apply risk-based approach to prioritize work
  • Ability to adapt to change while continuing to deliver on assigned task
  • Strong team player willing to coach and mentor junior/new team members
  • Provide hands on support to teams and organization to deliver solutions quickly and effectively

Top 3 Personal Competencies to Possess
  • Seek and embrace change - Continuously improve work processes rather than accepting the status quo. Receive and provide constructive feedback with positive intent
  • Customer Focus - Engage with customers to understand and deliver on support needs
  • Leadership - Set and execute upon a clear vision, strategy, and/or goals

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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