Are you looking for a fun and challenging environment? We are looking for a Tier 2 Help Desk Analyst to support one of our largest government project in Greenbelt, MD. Job Description: The Tier 2 - Help Desk Analyst will support, resolving application, system, device, access and hardware issues. The Help Desk Analyst will identify, troubleshoots, researches and resolves technical problems of moderate complexity. The Help Desk Analyst t will respond to telephone, email and online requests for technical support. Documents, tracks, and monitors the problems using applicable systems and tools. The Help Desk Analyst will be responsible for monitoring incidents, escalations, customer service, coordination of all customer related activities and scheduling of operations & maintenance activities. Complex issues will be escalated to Tier 3, with full descriptions of problems and actions taken to-date enabling more expedient resolutions. Must have experience with Tier 2 Support and Active Directory Requirement: This position requires US Citizenship No Clearance needed Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group ! Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.