2 days left

Washington, D.C
Jun 14, 2019
Jun 22, 2019
Full Time


This position is in the Division of Consumer and Business Education (DCBE), a dynamic communications office located in the Bureau of Consumer Protection (BCP) of the Federal Trade Commission (FTC). DCBE is responsible for developing and marketing educational materials to help consumers know their rights in the marketplace and help businesses comply with the FTC laws and regulations.

Learn more about this agency


The incumbent will perform the following duties:

Participates with the Associate Director in strategic and operational planning for the Division of Consumer and Business Education. Identifies Bureau actions, programs, or policies worthy of outreach campaigns, and targets the most effective outlets to use in communicating with intended audiences. Provides input on long-term goals and how to achieve them. Identifies resources required to meet goals, including staff and budget resources. Helps to oversee formulation and execution of DCBE's budget. Manages and oversees consumer and business education campaigns, both large and small, as well as research projects. Plans and assigns the work of DCBE staff, taking into account broad priorities, knowledge and skills of staff members, and the nature of the work. Identifies ways to improve the quality and quantity of the division's work. Evaluates, and leads DCBE staff in evaluating program and campaign results to improve future effectiveness.
Provides direct supervision of DCBE staff, including developing performance standards and evaluating work performance, and identifying and arranging for developmental opportunities and training. Works with the Associate Director on hiring, promotion, and other personnel decisions.
Applies substantial experience with FTC law and procedure and with BCP program areas, and broad knowledge of the work of other Commission offices, in the management of DCBE's educational efforts for consumers and business. Works closely with the Bureau Director's office, Associate and Assistant Directors, Regional Offices, staff attorneys and other agency personnel to determine the timing, scope, content, messaging, tone, and legal and factual accuracy of educational materials. Analyzes, reviews and edits DCBE staff's written and design work product, including for legal and factual accuracy; for clarity, grammar, and tone; for its content and messaging; and to determine whether it is appropriate for the intended audience. Ensures that materials adhere to BCP and DCBE standards and are developed according to established procedures. Such standards include the understanding and application of plain-language writing.
Directs, reviews, and provides input on work of outside contractors.
Establishes and maintains effective working relationships with individuals and groups of national and regional prominence, including consumer groups, trade associations, and other state and federal government agencies.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. citizenship requirement must be met by the closing date of this vacancy.
  • Position is subject to a background investigation.
  • Males born after December 31, 1959 must register with Selective Service.
  • You may serve a one-year supervisory probationary period under this appointment.


To qualify for a Supervisory Consumer Education Specialist at the GS-15 level, you must meet the following requirements:

You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-14 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: applying substantial knowledge of the rules, statutes, and programs administered by an agency involved in the education of consumers or businesses; managing aspects of any projects or materials relating to consumer or business education; preparing, reviewing and editing written materials that effectively persuade and influence and that provide clear descriptions of complex issues; giving effective oral presentations to diverse groups within and outside of one's own organization; developing and enhancing relationships with points of contact at government agencies and other partners; overseeing and evaluating the work of other professionals and administrative personnel.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Additional information

If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: VETERANS GUIDE

Males born after 12-31-59 must be registered or exempt from Selective Service (see SELECTIVE SERVICE ).

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of [[INSERT WELL QUALIFIED SCORE]] or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: CAREER TRANSITION .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

All qualified candidates will be assigned to a quality category.

Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies.

Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies.

Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies.

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference .

The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process

Required Documents

To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
- Cover Letter, optional
- College Transcript(s), if qualifying based on education
- Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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