IT Specialist (PLCY/PLN)

Washington, D.C
Jun 14, 2019
Jun 15, 2019
Full Time


This position is located in the Office of Information Technology (OIT), Account Management Office (AMO), the Incumbent is responsible for managing one or more of AMO's VHA functional area portfolios, among which may be Pharmacy, Caregivers Program, Research, Suicide Prevention, Homelessness, Home Telehealth, Health Informatics Clinical Operations, Vista Legacy, and/or Care in the Community, among others.

Learn more about this agency


The first 50 candidates who applied will be considered for referral to the selecting official. Additional candidates in increments of 50 will be referred based on hiring needs

Work Schedule: Mon - Fri: 8am - 4:30pm
Compressed/Flexible Schedule: Not Available
Telework: May be available upon supervisory approval
Virtual: Not available
Position Description Title/PD#: IT Specialist (PLCY/PLN), PD#177880
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

Major Duties:
  • Directs or facilitates intake and prioritization of customer organization requests; determines the cause or nature of customer problems.
  • Engages with customer officials and other high-level stakeholders to explain and justify recommended courses of action, including in cases where the given parties may not be predisposed to such recommendations.
  • Collaborates with the customer to identify and develop organizational and resource synergies while striving to limit redundancy and/or turf-oriented prerogatives.
  • Develops or directs the development of complex IT dashboards covering the assigned portfolios.
  • Acts as liaison between the Department and oversight agencies or bodies-e.g. Office of Management and Budget (OMB), Government Accountability Office (GAO), VA Office of Inspector General (OIG)-on matters related to assigned portfolios.

Travel Required

Occasional travel - Occasional travel may be required for this position

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • Designated and/or random drug testing may be required
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

For the GS-15 position:
Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.
The Selective Placement Factor for this position is: Experience with top-level technical and organizational troubleshooting, internal communications, and customer advocacy within a complex Information Technology (IT) organization of nationwide reach and scope.

GS-15 grade level: One year of specialized experience (equivalent to the GS-14 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience includes: Experience leading the interface with customer organizations and business lines, ensuring that IT resources are aligned with customer strategic objectives, goals, and priorities; that customers receive prompt support in resolving their day-do-day IT operational issues; and that their business processes and problem areas are understood by relevant IT executives, managers, and technical experts; reaches deep into customer organizations as well as relevant IT divisions to resolve situations that involve high stress and/or extremely tight deadlines due to critical system failures or comparable issues.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

There is no educational substitution for the GS-15 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at .

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

Required Documents

Documents Accepted:
  • Resume

Documents Required:
  • Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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