Supervisory Information Technology Specialist, GS-2210-14

Employer
USAJobs
Location
Chesapeake, Virginia
Posted
Jun 14, 2019
Closes
Jun 17, 2019
Function
Administrative
Hours
Full Time
Duties

Summary

This position is located in DHS/USCG, DEP COMDT for Mission Support, Community Services Command (CSC) in Chesapeake, VA.

Learn more about this agency

Responsibilities

The incumbent will oversee the CG Exchange (CGX) and shop.CGX.com which is a $150M retail operation with 64 stores throughout the United States and Puerto Rico and an e-Commerce site for authorized patrons. The Community Services Command (CSC) also provides program management for the CG's Morale, Well-being and Recreation (MWR) program, provides HR support for the CG's 1500 Non-appropriated Fund (NAF) employees and is the CG's NAF Center of Excellence.

This role manages all resources and projects within the area of responsibility and to execute against and support CSC's ongoing strategic plan. The position oversees the IT budget planning, capital investment strategy and execution, and procurement and acquisition oversight for areas of responsibility.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team.

Typical work assignments include:
  • Supervising a team of highly professional, technical IT professionals that are responsible for Network Operations, Help Desk and Information Security.
  • Collaborating with heads of other organizational units to negotiate, coordinate, or resolve work-related changes affecting other organizational units.
  • Managing all aspects of the IT network to ensure continuous IT operations support.
  • Planning, building, running and managing the governance of enterprise-wide IT Security programs.


Travel Required

Occasional travel - This position may require occasional travel.

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • This position requires a Secret clearance.


All qualification requirements must be met by the closing date of the announcement.

Qualifications

GS-14: Applicants must possess one year of specialized experience equivalent to the GS-13 level in the Federal sector. Examples of specialized experience include: directing assignments, providing guidance, completing work performance reviews, approving leave and determining training requirements; providing expertise and technical guidance and information to management, subordinate elements and users pertaining to those areas within the scope of responsibilities; collaborating with heads of other organizational units to negotiate, coordinate, or resolve work-related changes affecting other organization units.

AND

For all positions individuals must have IT related experience demonstrating each of the four competencies listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems, determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Additional information

Applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. Certain responses on the form could pose a problem with suitability for employment determinations. If you receive a conditional offer of employment for this position, you will be required to complete/make updates to the OF-306 and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, or imprisonment.

DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about e-Verify, including your rights and responsibilities at click here

Recruitment incentives may be authorized.

This is a supervisory position, under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a one-year probationary period.

All Federal employees are required to have Federal salary payments made by direct deposit.

For Veterans' preference eligibility, visit Veterans' Employment Resources . Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. See the required documents section of the announcement.

More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued.

If you need a reasonable accommodation for the application and hiring process, please contact 202-795-6284. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your résumé and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using the on-line assessment to place you in one of three categories.

The necessary Knowledge, Skills, and Abilities to perform this job are:
  • Knowledge of data processing methods; IT equipment; network operating systems; data communication equipment, methods and applications; management principles; and comprehensive knowledge of resources in order to perform studies to effectively manage the widely varies and dispersed assets, including hardware, software and databases
  • Skilled in applying a variety of written and oral communication techniques
  • Skilled in applying certification and accreditation standards to oversee the certification of all CSC systems and networks
  • Ability to exercise tact and diplomacy in meeting and working with supervisors, employees, and program officials in the Coast Guard, other government agencies, and private industry.
  • Knowledge in the highly complex IT fields of application development, business software, IT security principles, hardware, software and network communications.

  • If you meet the minimum qualifications, you will be placed in one of the following categories:
    1. Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
    2. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
    3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

    If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Your resume and responses to the self-assessment questions are an integral part of the process for determining your qualifications for the position. Therefore, you must support your responses to the self-assessment questions by providing examples of past and present experience in your resume.

    Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they are qualified. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. For information on veterans' preference, click here.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Secret

    Drug test required
    No

    Required Documents

    1. Your resume
    2. Your responses to the online questionnaire
    3. If you are qualifying based on education, submit a legible copy of your unofficial college transcript from an accredited college/university. The transcript copy must reflect the college/university name and/or logo. Applicants are highly encouraged to proactively order a copy of their official transcripts to be delivered to their home address so transcripts will be readily available if selected. If selected, you will be required to provide official transcripts prior to establishing your start date. Foreign education completed in foreign colleges or universities may be used to meet federal qualification requirements if you can show that your foreign education is comparable to education received in accredited institutions in the U.S. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here.
    4. If you are claiming special priority selection rights under the Interagency Career Transition Assistance Program (ICTAP), you must submit a copy of your agency notice, most recent performance rating and most recent SF-50, Notification of Personnel Action, noting your current position, grade level and duty location. If you have never worked for the federal government, you are not ICTAP eligible. To be considered eligible, you must be placed in the well-qualified category for this position. Please see ICTAP eligibility.
    5. If you are claiming veterans' preference, please submit the following documents. Please see Feds Hire Vets for detail.
    a. Veterans claiming 5 point veterans' preference must submit legible Member 4 Copy DD214(s) indicating Character of Service. 5-point preference will not be granted if appropriate documentation is not submitted with your application.
    b. 30% Disabled Veterans must submit their Member Copy 4 DD-214(s), which includes Character of Service, and VA Disability Letter with percentage of disability OR documentation of disability determination from a branch of the Armed Forces which reflects a compensable service-connected disability of 30% or more.
    c. Other 10 point Preference Eligibles must submit applicable Member Copy 4 DD-214(s), which includes Character of Service, and provide documentation of your other 10 point preference. If claiming 10 point preference, you must provide required documentation described on the back of the SF-15 which proves that you are entitled to such preference. 10-point preference will not be granted if appropriate documentation is not submitted with your application.
    d. If you are a current active duty military member who does not have a DD214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters.
    6. OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

    All documentation as outlined above must be received by the closing date of the announcement. If you are unable to submit your documents electronically, you may fax or mail the documents. A fax cover sheet will be provided to you from the system, with fax number and instructions to transmit the requested documents. The required documents will also be accepted by mail and must be received by the closing date of the announcement. The mailing address is COMMANDANT (CG-123SE), ATTN OFFICE OF CIVILIAN HUMAN RESOURCES (JOBS), US COAST GUARD, 2703 MARTIN LUTHER KING JR AVE SE, STOP 7912, WASHINGTON, DC 20593-7912.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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