Technology Operations Coordinator

Arlington, Virginia
$54,329.60 - $82,950.40 Annually
Jun 14, 2019
Jun 28, 2019
Full Time
Position Information

Arlington County Department of Community Planning, Housing and Development (CPHD) is seeking a Technology Operations Coordinator to join our internally-focused Business Operations Division. The Business Operations Division works directly with five CPHD divisions to provide resources and support in the areas of human resources, information technology and budgeting. The BSA/Technology Coordinator position is a newly-created position that will provide technical support to the Department. The candidate in this position will also assist with identifying and implementing software and applications that will improve CPHD's processes and workflows. Additionally, this position will assist the Lead Technology Coordinator with project management, asset tracking, and procurement coordination.

Specific duties include:
  • Providing User support on applications and hardware, and working with the County's Department of Technology Services (DTS) to resolve Tier-1/2 issues;
  • Installing and configuring PC-based business application software;
  • On- and off-boarding of employees to ensure new employees have the tools they need and for departing employees, ensuring the return of all assigned assets;
  • Resetting passwords, and resolving User account lockouts and expirations; and completing monthly updates to select devices;
  • Procuring hardware/software, including mobile devices and maintaining records in Microsoft SharePoint;
  • Coordinating the Department's rollout of DTS led software/hardware upgrades, and new technology deployments;
  • Assisting with, and providing training on select software applications and hardware; and providing training logistical support; and
  • Tracking billing for wireless and printing services; and report on overall technology trends.
The successful candidate will possess the following:
  • Considerable knowledge of current technology and common office software;
  • Commitment to customer-service;
  • Ability to maintain effective working relationships among staff at all levels, as well as from different business units and departments; and
  • Ability to communicate effectively both orally and in writing.

Selection Criteria

Minimum: Bachelor's Degree in Computer Science or related field, plus at least one year of experience in application training or user support, six months of which included experience operating or working with business applications.

Substitution: Additional relevant experience may be substituted for the education requirement on a year for year basis.

Desirables: Preference will be given to candidates with experience in one or more of the following:

a) Microsoft Office 365;
b) Windows 10 platforms;
c) Adobe Creative Cloud and Adobe Subscriptions;
d) Xerox Printers; and/or
e) Assisting in project management.

Additional Information

This is a 40-hour per week position, Monday through Friday.

Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application. Completion of the Supplemental Questionnaire is a requirement of the application process. Do not respond with "see resume" to any question. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


What is your highest level of education?
  • High School or equivalent
  • Some College
  • AA or 60 semester hours (90 Quarter hours)
  • BA/BS not related to position
  • BA/BS required by position
  • Graduate work not related to position
  • Graduate work related to position


How much experience working in application training or support, and with business applications do you have?
  • None
  • Less than 6 months
  • 6 but less than 12 months
  • 1 but less than 2 years
  • 2 years or more


Briefly describe your experience with regards to application training or support and working with business applications. If you have clearly defined this experience in your application, you may cite the name of the employer(s) with whom this experience was gained. If you do not have this experience, please respond with N/A.


In which of the following do you have experience (please check all that apply):
  • Microsoft Office 365
  • Windows 10 platforms
  • Adobe Creative Cloud and Adobe Subscriptions
  • Xerox Printers
  • Assisting in project management
  • None of the above

Required Question

Similar jobs