Public Service Aide I

Arlington, Virginia
$36,504.00 - $55,806.40 Annually
Jun 14, 2019
Jul 19, 2019
Full Time
Position Information

Arlington County's Police Department is seeking Public Service Aides to enforce parking regulations and provide vehicle and pedestrian traffic control at incidents and to serve as active contributors to the Police Department's mission of reducing crime and improving the quality of life by creating an environment where all people may live safely and without fear.

The Public Service Aide is a non-sworn, uniformed position within the Police Department and is also responsible for supporting special events and school crossings, and providing information and assistance to members of the public. Public Service Aides are highly visible representatives of County Government and the Police Department and promote safety, security, and competence through their active presence in the community.

Specific duties include:
  • Patrolling assigned areas within the County to investigate or identify parking violations;
  • Issuing electronic parking tickets accurately for vehicles violating parking laws and preparing notices for vehicles violating County license plate ordinances;
  • Coordinating the impounding of vehicles, and installing and removing parking boots on cars that are in violation of parking laws;
  • Deploying traffic cones along roadways, providing traffic control and security assistance at events and accidents, and directing traffic at school crossings;
  • Placing portable traffic signs in designated areas and tracking vehicles parked in temporary No Parking zones prior to posting of signage;
  • Reporting traffic hazards or violators to Police Department officers for further assistance;
  • Testifying in Traffic Court when citizens contest tickets; and
  • Assisting the public by providing directions and general information while on patrol.
Qualified candidates will have strong written and verbal communication skills and the ability to complete forms and reports, and to interact with the public to enforce parking regulations, provide directions or information on parking restrictions, and explain County or State licensing requirements.

Selection Criteria

Minimum: High school diploma or GED

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • Interacting and with the public in stressful or confrontational situations and deescalating situations where you are interacting with confrontational individuals; and/or
  • Explaining rules and procedures.

Special Requirements

Public Service Aides conduct their work in an environment that involves walking several miles per day for extended periods of time while outdoors in all types of weather to include heavy rain, extreme heat and extreme cold and frequently operate motor vehicles, and bicycles. Other physical aspects of the position include bending over and lifting parking boots that weigh up to 35 pounds, and carrying, lifting, and loading stacks of traffic cones and barricades that weigh up to 40 pounds per stack from beds of pick-up trucks and rapidly deploying them along the roadway.

A background check will be conducted on all candidates who are finalists for the position. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit check and may require signing a release authorizing the County to obtain this information. Any offer of employment may be contingent upon a favorable review of the applicant's driving record and criminal history. Due to the sensitive nature of this position, candidates receiving consideration will be required to undergo a pre-employment polygraph examination and a character/background investigation conducted by the Police Department.

Candidates must have the ability to obtain Virginia Criminal Information Network (VCIN) State Operator Certification.

The applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record and criminal history.

The selection process may include potential job fit assessments.

Additional Information

Work hours: Specific work hours vary and is determined at the time of hire. Position requires shift work and working weekends, evenings, holidays, special events, and scheduled and unscheduled overtime.

The salary range listed in this the announcement is for Public Service Aide I, effective July 1, 2019. New employees are hired at the Public Service Aide I classification. With satisfactory performance, including attaining a pre-determined skill level, employees are eligible for consideration for movement from the Public Service Aide I to the Public Service Aide II class at 18 months after hire. The salary range for the two levels (effective July 1, 2019) are as follows:
  • Public Service Aide I: $36,504.00 - $55,806.40
  • Public Service Aide II: $40,539.20 - $61,900.80
Police Department office is based at 1425 North Courthouse Road, however, job duties are performed at various locations throughout Arlington County.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


I understand that due to the sensitive nature of this position, candidates receiving consideration will be required to undergo a pre-employment polygraph examination and a character/background investigation conducted by the Police Department.
  • Yes
  • No


Do you currently possess a valid motor vehicle operator's license?
  • Yes
  • No


If you answered "Yes" to possessing a valid motor vehicle operator's license, please indicate from which state.


Is your privilege to drive presently suspended or revoked?
  • Yes
  • No


Are you willing to work shift work, weekends, evenings, holidays, special events, and scheduled and unscheduled overtime?
  • Yes
  • No


Are you willing to work outdoors in all types of weather for extended periods of time?
  • Yes
  • No


Please describe your experience interacting with the public in stressful situations, or how you have deescalated situations where you were interacting with confrontational individuals.


Please describe your experience explaining rules and procedures to the public.

Required Question

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