NOW HIRING: CUSTOMER CARE REPRESENTATIVE If you are interested in above average salary and working for a great company that really takes care of their employees - this is the job for YOU! Top Pay Bonus opportunities THE COMPANY: Mattress Warehouse is the nation's largest privately owned bedding retailer. Mattress Warehouse opened its first store in November 1989 in Frederick, MD. The first Mattress Warehouse store was located in a mere 1200 square foot area and the first warehouse was a Self Storage locker! TODAY, we have over 250+ convenient Mattress Warehouse store locations and we continue to grow We invest in science and technology solutions that truly change the mattress buying experience for our customers Mattress Warehouse is the largest independently owned American mattress retailer We are FAMILY owned and operated with over 30 years in the business 30 new store locations by year end THE POSITION: CUSTOMER CARE REPRESENTATIVE RESPONSIBILITIES: Receive incoming calls, direct to appropriate person or assist with a solution Answer emails and other correspondence Process exchanges, warranty claims, and customer refunds Assist with delivery team to ensure customer expectations are exceeded Interact with customers, Regional Managers and Sales Representatives Track call volume Track types of calls HEALTH & WELFARE BENEFITS : We make sure to take great care of our employees. Below are some of the amazing benefits available to you when joining the TEAM Employee Elected Benefits include: Medical, Dental and Vision Supplemental Life Insurance AFLAC Plans 401k Program with company match Company Paid Benefits include: Short and Long Term Disability Life and AD&D Insurance EXTRAS : Tenure Recognition Referral Bonus program: $250 when you refer Family, Friends or previous co-worker Periodic employee mattress purchase opportunities EDUCATION, EXPERIENCE & REQUIREMENTS: MINIMUM REQUIREMENTS: High School Diploma or equivalent and related work experience Must be able to communicate effectively over the phone, bi-lingual a plus but not required Must have and be able to maintain a positive attitude Technical Knowledge: Customer Service Process Improvement Managing Processes Help Desk Experience Working knowledge and experience with Microsoft Office