Performance Analyst

Washington D.C
Jun 12, 2019
Jun 24, 2019
Full Time
Department Marketing Statement:

Come take action and lead change in the National Capital Region! Metro's Office of Performance uses data analytics and problem-solving to drive actions to improve performance. We are looking for a Performance Analyst to help focus Metro on improving the safety, reliability, and affordability of WMATA transit services with a focus on MetroAccess, Metro's Paratransit service. To be successful, you'll need the following:
  • Exceptional written and verbal communication skills.
  • Proven success independently gathering, preparing, analyzing and visualizing a broad range of quantitative and qualitative data to direct organizational decision-making. Experience developing dashboards is a plus.
  • An interest in financial efficiencies, performance-based contracting, and identifying cost-saving opportunities.
  • Passion for designing, testing, and implementing new processes, including performance management, financial reporting, and accountability systems to improve performance and change culture.
  • Unwavering commitment to public service, with the necessary drive, patience and resilience to change culture and deliver better outcomes for colleagues, customers, and taxpayers.

Minimum Qualifications:

  • Bachelor's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

  • A minimum of four (4) years of experience involving quantitative analysis, analytical problem solving, metric development, data modeling, data visualization and/or business strategy implementation.

  • N/A

  • Master's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary:

The Performance Analyst collects, analyzes, documents and communicates performance measure results internally. Working on behalf of client offices, the Performance Analyst conducts root-cause analysis, drafts recommendations for managers and prepares visualizations that clarify results. The Performance Analyst facilitates business plan development at the department and office level and interacts regularly with managers to inform internal performance measurement reporting.

Essential Functions:
  • Collects, analyzes, documents and prepares internal reports on performance measures to evaluate how effectively Metro is meeting strategic goals, business plan objectives and/or mitigating risks.
  • Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted.
  • Prepares and communicates performance analysis results and recommendations to his/her supervisor and client offices within the Washington Metropolitan Area Transit Authority (WMATA), utilizing tables, graphs, PowerPoint presentations, and narratives.
  • Gathers feedback from managers on performance reporting needs and summarizes in narrative format.
  • Gathers data and compiles presentations for front-line employees on performance results.
  • Facilitates department and office business plan development by interviewing managers and documenting core services, key accomplishments, priorities, actions, performance measures and risks to achieving strategic goals.
  • Compiles and displays peer transit authority data for client offices to compare performance in accordance with confidentiality requirements.
  • Serves as internal consultant to client offices, assisting departments/offices to monitor results, clarify challenges and bring insights to facilitate process improvement.
  • Conducts data quality checks to retain Metro's credibility and enable management to have accurate data to resolve service problems, maximize service reliability, and minimize cost.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

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